Salinder Singh
Brampton,ON
Summary
Safety-conscious Security Guard with excellent communication skills and eye for detail. Physically dexterous with ability to monitor premises through advanced security cameras. Adept at handling and resolving conflicts professionally.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wirecomm Inc.
06.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Mobile Patrol Security Guard
Paladin Security
07.2019 - 04.2021
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Guard
Garda World
02.2018 - 03.2019
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Maintained composure and professionalism while screening visitors during high volume periods.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises.
Education
Software Engineering
Sheridan College Of Advanced Technology
Brampton0 2018
Skills
- Keen observer
- Security camera monitoring
- Superb surveillance skills
- Security operations experience
- Safety and security
- Physical stamina
- Legible report writing
- Retail Sales Customer Service
- Problem-Solving Ability
Languages
English
Professional Working
Certification
G license
CPR certificate
Timeline
Customer Service Representative
Wirecomm Inc.
06.2021 - 07.2023
Mobile Patrol Security Guard
Paladin Security
07.2019 - 04.2021
Security Guard
Garda World
02.2018 - 03.2019
Software Engineering
Sheridan College Of Advanced Technology
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