Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Languages
AdministrativeAssistant

Sakura Ghimire

Brampton,ON

Timeline

Customer Service Representative

Canadas Wonderland
10.2024 - 01.2025

Sales Associate

Moores Clothing For Men
09.2023 - 05.2024

Associate of Science - Computer Programming

Sheridan College
09.2023 - 12.2024

English Tutor

Inter Tomas
12.2022 - 08.2023

High School Diploma -

India International School in Japan
04.2018 - 05.2022

Work History

Customer Service Representative

Canadas Wonderland
10.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

Moores Clothing For Men
09.2023 - 05.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business..
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Used in-depth product knowledge to make tailored recommendations and increase sales,regularly hitting or surpassing goals.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.

English Tutor

Inter Tomas
12.2022 - 08.2023
  • Improved students' written and verbal English skills through personalized learning programs.
  • Taught students study techniques and strategies for succeeding on grammar and composition tests.
  • Developed personalized tutoring sessions based on student needs, leading to improved academic performance.
  • Fostered a positive learning environment by establishing clear expectations and offering consistent support to students.
  • Managed class time efficiently, balancing structured lessons with opportunities for independent practice and peer collaboration.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Education

High School Diploma -

India International School in Japan
Koto-ku Japan
04.2018 - 05.2022

Associate of Science - Computer Programming

Sheridan College
Brampton Canada
09.2023 - 12.2024

Skills

Customer service

Active listening

Critical thinking

Data entry

Relationship building

Administrative management

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Executive administrative support professional offering versatile office management, planning and marketing skills. Background managing administrative team and supporting senior management officers. Supports leadership with operational details and tasks.

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CulturePersonal development programsTeam Building / Company RetreatsWork-life balanceHealthcare benefits

Languages

Nepali
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Japanese
Upper intermediate (B2)
Sakura Ghimire