Hi, I’m
Sakshi Rawat
Surrey
Summary
Seasoned collaborator experienced in meeting sales targets, improving operations, and exceeding requirements in team environments. Diligent worker with strong communication skills and task prioritization skills.
IBABC certified insurance agent.
Overview
2
years of professional experience
1
Certification
Work History
Rogers CommunicationsBurnaby
Digital Care Consultant
05.2023 - 08.2023
Job overview
- Identify client requirements and provide digital experience-enhancing solutions, initiatives, and promotions
- Guide customers through step-by-step instructions or collaborate to resolve technical issues
- Utilize CRM systems and additional software to monitor customer contacts, updates, and resolutions
- Follow company policies, procedures, and SLAs to meet or exceed customer satisfaction objectives
- Participate in continuing digital care training and professional development
- Reviewed customer feedback on surveys to identify areas for improvement in customer service processes.
Telus/KoodoSurrey
Sales Representative
04.2022 - 04.2023
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business
- Trained and mentored new sales representatives
- Retained excellent client satisfaction ratings through outstanding service delivery
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations
- Used CRM database to track referral and appointment data.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed customized sales techniques to sell and upsell services to new and existing clients successfully.
DecathlonMumbai
Customer Relationship Associate
11.2021 - 02.2022
Job overview
- Created customer support strategies to increase customer retention
- Performed duties and provided service in accordance with established operating procedures and company policies
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Developed and implemented standards for staff to provide consistent service to customers
- Analyzed customer feedback surveys to determine trends to improve the overall customer experience.
- Resolved customer issues quickly and effectively using problem-solving skills.
Vishwakarma PackagingMumbai
Junior Accounting Manager
04.2021 - 09.2021
Job overview
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
- Ensured timely payment of invoices from vendors or suppliers according to contractual agreements.
- Maintained accurate records of payroll information including wages, deductions, bonuses.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
Education
University Canada West
MBA from Finance
University Overview
Scholarship: Scholarship for Academic Excellence, 2022, from University Canada West, Vancouver.
Pillai's College of Arts, Commerce And Science
Bachelor of Management Studies from Management Studies (Finance, Commerce)
Skills
- Customer service
- Lead Development
- Client Retention
- Operations Management
- Account Management
- Risk Mitigation
- Negotiation
- Leads Prospecting
Certification
- IBABC FUNDAMENTALS OF INSURANCE.
Timeline
Digital Care Consultant
Rogers Communications
05.2023 - 08.2023
Sales Representative
Telus/Koodo
04.2022 - 04.2023
Customer Relationship Associate
Decathlon
11.2021 - 02.2022
Junior Accounting Manager
Vishwakarma Packaging
04.2021 - 09.2021
University Canada West
MBA from Finance
Pillai's College of Arts, Commerce And Science
Bachelor of Management Studies from Management Studies (Finance, Commerce)