Sakshi Mane
North Vancouver,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ricky's All Day Grill
Langley, BC
01.2024 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Helper
Macdonals
Surrey, BC
10.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Education
Post-Degree Certificate - Global Business Management
Kwantlen Polytechnic University
Surrey, BCSkills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Money handling abilities
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Microsoft Outlook
- Follow-up skills
- Call Management
- Microsoft PowerPoint
- Microsoft Office Suite
- Administrative Support
- Team Development
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Ricky's All Day Grill
01.2024 - 04.2024
Cashier Helper
Macdonals
10.2023 - 01.2024
Post-Degree Certificate - Global Business Management
Kwantlen Polytechnic University
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