Summary
Overview
Work History
Education
Skills
ADDITIONAL EXPERIENCE
ADDITIONAL STRENGTHS
Timeline
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Sakshi Gadhavi

Toronto,Canada

Summary

Dedicated and detail-oriented professional with experience in retail banking, customer service, collections, and administrative operations. Proven ability to manage customer relationships, perform financial transactions, and maintain regulatory compliance. Strong communication, leadership, and problem-solving skills with a track record of achieving sales and service targets. Seeking opportunities in administration, banking, human resources, or supervisory roles.

Overview

5
5
years of professional experience

Work History

Customer Service Advisor

Scotiabank
Brandon, MB
09.2025 - Current
  • Provide personalized financial services and support to clients in a fast-paced environment.
  • Identify client needs and recommend suitable banking and credit solutions.
  • Meet and exceed individual and branch sales and service targets.
  • Educate customers on digital and mobile banking tools.
  • Ensure compliance with KYC, AML, and privacy regulations.
  • Build strong client relationships and maintain high satisfaction levels.

Bank Teller

TD Bank
Barrie, ON
02.2024 - 03.2025
  • Processed high-volume financial transactions accurately and efficiently.
  • Delivered excellent customer service and resolved account inquiries.
  • Promoted banking products to achieve sales goals.
  • Assisted with branch operations and cash balancing.
  • Trained new employees on systems and service standards.
  • Ensured compliance with banking policies and procedures.

Collection & Loan Servicing Representative

Bill Gosling Outsourcing
10.2023 - 02.2024
  • Managed delinquent accounts and negotiated payment plans.
  • Analyzed account data and recommended repayment solutions.
  • Maintained accurate documentation and regulatory compliance.
  • Delivered professional and empathetic customer service.
  • Supported training of new team members.

Front Desk Representative (Co-op)

Georgian College
Barrie
08.2022 - 01.2023

Provided front desk and administrative support to residents and staff.

• Managed reservations, payments, and records.

• Handled conflict resolution and policy enforcement.

• Maintained organized documentation and reports.

Administrative Assistant (co-op)

Wolf Steel- Nepoleon
Barrie, ON
09.2021 - 01.2022

Supported daily administrative and office operations.

• Prepared reports and maintained documentation.

• Assisted with employee training coordination and scheduling.

• Managed internal and external communications.

Education

Advanced Diploma - Business Administration

Georgian College of Applied Arts and Technology
Ontario
08.2023

Skills

Administrative Support & Office Coordination

Data Entry, Documentation & Reporting

Customer Service & Client Relations

Calendar Management & Scheduling

Microsoft Office (Excel, Word, Outlook, PowerPoint)

CRM & Financial Systems

KYC, AML & Regulatory Compliance Communication & Problem Solving

ADDITIONAL EXPERIENCE

  • Front Desk Representative (Co-op) – Georgian College Residence
  • August 2022 – January 2023
  • Provided front desk and administrative support to residents and staff.
  • Managed reservations, payments, and records.
  • Handled conflict resolution and policy enforcement.
  • Maintained organized documentation and reports.
  • Administrative Assistant (Co-op) – Wolf Steel
  • September 2021 – January 2022
  • Supported daily administrative and office operations.
  • Prepared reports and maintained documentation.
  • Assisted with employee training coordination and scheduling.
  • Managed internal and external communications.

ADDITIONAL STRENGTHS

  • Strong multitasking and time management abilities
  • Ability to work independently and collaboratively
  • High attention to detail and accuracy
  • Adaptable and quick learner
  • Committed to delivering excellent customer service

Timeline

Customer Service Advisor

Scotiabank
09.2025 - Current

Bank Teller

TD Bank
02.2024 - 03.2025

Collection & Loan Servicing Representative

Bill Gosling Outsourcing
10.2023 - 02.2024

Front Desk Representative (Co-op)

Georgian College
08.2022 - 01.2023

Administrative Assistant (co-op)

Wolf Steel- Nepoleon
09.2021 - 01.2022

Advanced Diploma - Business Administration

Georgian College of Applied Arts and Technology
Sakshi Gadhavi