fareedah AHMED
Calgary,AB
Summary
Administrative and customer service professional with 5+ years of experience supporting operations, front-desk administration, scheduling, and team coordination. Known for strong organization, calm communication, and reliability in fast-paced environments. Background across education, transportation, and executive services. Multilingual in English, Arabic, and Urdu. Legally authorized to work in Canada.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service & Operations Support (Part-Time)
Southland Transportation
01.2025 - Current
- Provide daily administrative and operational support in a fast-paced transportation environment
- Communicate with clients, drivers, and internal teams to ensure smooth service delivery
- Maintain accurate records, reports, and schedules
- Assist supervisors with coordination and problem resolution
ONECard Clerk (On-Call)
Mount Royal University
08.2024 - 01.2025
- Delivered front-desk services to students, staff, and faculty
- Verified identification and documentation with high attention to detail
- Handled confidential information following university policies
- Provided professional customer service in an academic setting
Administrative Officer & Dispatcher
Ideal Executive Worldwide Chauffeured Services
04.2022 - 08.2024
- Coordinated daily schedules, dispatch operations, and driver assignments
- Supported payroll preparation, timesheets, and internal documentation
- Served as primary point of contact for executive and corporate clients
- Assisted with onboarding, training coordination, and staff communication
Math Teacher
Al-Alami Al-Mamoty International School
09.2015 - 05.2019
- Planned and delivered structured math lessons for diverse student groups
- Managed classroom activities, assessments, and student progress
- Developed strong communication, leadership, and mentoring skills
Education
Bachelor of Business Administration - undefined
University of Sanaa
Diploma - Business Marketing
Humber College
Skills
Administrative Support & Office Coordination
Customer Service & Client Relations
Scheduling, Dispatch & Operations
Data Entry & Record Management
Team Support & Training Assistance
MS Office (Word, Excel, Outlook)
QuickBooks
Multilingual Communication (English, Arabic, Urdu)
Certification
- Standard First Aid & CPR (2024)
- Google Analytics & Google Ads Certifications
Timeline
Customer Service & Operations Support (Part-Time)
Southland Transportation
01.2025 - Current
ONECard Clerk (On-Call)
Mount Royal University
08.2024 - 01.2025
Administrative Officer & Dispatcher
Ideal Executive Worldwide Chauffeured Services
04.2022 - 08.2024
Math Teacher
Al-Alami Al-Mamoty International School
09.2015 - 05.2019
Bachelor of Business Administration - undefined
University of Sanaa
Diploma - Business Marketing
Humber College