Adil Ssiddiqui
Brampton,Canada
Summary
Detail-oriented and service-driven professional with proven experience in administrative support, facilities coordination and customer service operations. Skilled in managing office workflows, handling client inquiries, and ensuring smooth day-to-day business functions. Adept at multitasking in fast-paced environments while maintaining professionalism, accuracy, and efficiency. Recognized for strong communication, organizational, and problem-solving skills that contribute to team success and exceptional client satisfaction. Committed to continuous growth and fostering positive, collaborative workplace environments.
Overview
8
8
years of professional experience
Work History
Customer and Administration Support
Akbar Travels CA
04.2024 - 09.2025
- Provided comprehensive customer and administrative support, ensuring smooth travel operations and efficient office coordination.
- Managed end-to-end travel bookings, documentation, and payment processing with accuracy and attention to detail.
- Handled customer inquiries via phone, email, and in-person visits, maintaining a high level of professionalism and service quality.
- Assisted in maintaining office records, managing correspondence, and coordinating with internal departments for administrative needs.
- Liaised with airlines, hotels, and vendors for reservations and issue resolution to ensure timely service delivery.
- Supported promotional activities and maintained client databases to enhance customer engagement and retention.
Admin & Facilities Executive
Go Khana (ToBox Ventures Pvt. Ltd.)
02.2024 - 02.2025
- Oversaw daily office administration and facilities management to ensure smooth business operations.
- Managed office maintenance, vendor coordination, and procurement of supplies and equipment.
- Organized meeting rooms, travel logistics, and facility services to support staff and management needs.
- Supervised front desk and administrative staff, ensuring efficiency, professionalism, and timely task execution.
- Implemented and streamlined administrative processes, improving response times and operational consistency.
- Handled employee requests, facility issues, and vendor communications with discretion and accountability.
Customer & Sales Support Specialist
Riya Business Travel
10.2021 - 01.2024
Guest Service Officer Concierge
Novotel (Accor)
01.2020 - 06.2020
Team Leader Front Office (Pre-Opening)
Hyatt Palace
11.2017 - 08.2019
Education
Bachelor of Business Administration -
MBA - undefined
Glocal University
Skills
- Administrative Support & Office Coordination
- Customer Service Excellence
- Facilities & Vendor Management
- Documentation & Record Keeping
- Scheduling & Calendar Management
- Communication & Interpersonal Skills
- Travel Bookings & Client Assistance
- Microsoft Office & Data Entry
- Problem Solving & Conflict Resolution
- Team Collaboration & Time Management
LANGUAGES
English, Hindi Fluent
Urdu, Marathi & Telugu Basic
Timeline
Customer and Administration Support
Akbar Travels CA
04.2024 - 09.2025
Admin & Facilities Executive
Go Khana (ToBox Ventures Pvt. Ltd.)
02.2024 - 02.2025
Customer & Sales Support Specialist
Riya Business Travel
10.2021 - 01.2024
Guest Service Officer Concierge
Novotel (Accor)
01.2020 - 06.2020
Team Leader Front Office (Pre-Opening)
Hyatt Palace
11.2017 - 08.2019
MBA - undefined
Glocal University