Saksham Kumar
Regina,SK
Summary
Customer service-oriented Specialist with 3+ years of experience. Highly skilled in system analysis, diagnostics, troubleshooting, and conflict resolution. Displays technical proficiency, listening ability, and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Support Specialist
Rogers Communications
12.2022 - 06.2023
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Assisted in development of system security protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Concierge
RBG Security
04.2022 - 11.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed relationships with local businesses to secure discounts and special offers for guests.
Customer Service Representative
Tele Tech Communications
02.2019 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer inquiries via phone, email, and live chat, providing accurate and helpful information.
- Resolved customer complaints and issues by identifying the root cause and offering appropriate solutions.
- Assisted customers in placing orders, tracking shipments, and processing returns or exchanges.
Education
Computer Engineering Technician
Northern College of Applied Arts And Technology
Ontario 12.2022
High School - Information Technology
R.S. Public Sr. Sec. School
India06.2021
Skills
- Self-Motivated
- Clerical Support
- Data Entry
- MS Office
- Decision-Making
- Training and Development
- Flexible and Adaptable
- Teamwork and Collaboration
- First Aid/CPR
- Problem-Solving
Certification
- Certifications Ontario Security Guard License
- First Aid & CPR Certification
- WHIMS – May 2021 To Present
- OSHA – May 2021 To Present
- Worker Health And Safety Awareness In 4 Steps
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Support Specialist
Rogers Communications
12.2022 - 06.2023
Concierge
RBG Security
04.2022 - 11.2022
Customer Service Representative
Tele Tech Communications
02.2019 - 04.2021
Computer Engineering Technician
Northern College of Applied Arts And Technology
High School - Information Technology
R.S. Public Sr. Sec. School
- Certifications Ontario Security Guard License
- First Aid & CPR Certification
- WHIMS – May 2021 To Present
- OSHA – May 2021 To Present
- Worker Health And Safety Awareness In 4 Steps
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