Beatrice Mardy
Anjou,QC
Summary
To seek and maintain full-time/part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Support Specialist
Optima Communications
08.2022 - Current
- Actively listening to customer concerns and offering appropriate solutions.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Collaborated with team members to ensure consistent quality in customer interactions.
- Managed approximately 50-70 incoming calls during rush
Retail Store Owner
Styles Delight
01.2019 - 07.2022
- Manage inbound calls, receive orders
- Creation of online advertising,
- Build Social media campaigns,
- Connect with vendors Shopping for product,
- Product Research
- Proficient with desktop software applications such as e-mail, Word, Microsoft Office,
- Manage online shop
Customer Support Specialist
Alorica
09.2015 - 09.2019
- Managed approximately 30-50 incoming calls,
- Assisted customers with orders, refund and track their shipping
- Handle customers invoices,
- Sense of organization, courtesy, empathy
Education
Associate of Commerce And Business Administration - Commerce And Business Administration
McGill University
Montreal, QC06.2000
Associate"s Degree - Computer And Information Systems
Herzing Institute
Montreal, QC06.1999
College Diploma - Human Resource
Dawson College
Montreal, QC06.1998
High School Diploma -
Van Horne
Montreal, QC06.1998
Skills
- Conflict Resolution
- Proficient MS office, Powerpoint presentation, Microsoft Excel,
- Entrepreneurial
- Complaint Handling
- CRM Software
- Customer Focus
- Active Listening
- Customer Service
- Problem-solving abilities
- Data Entry
- De-Escalation Techniques
Languages
English
French
Hobbies and Interests
- Reading
- Writing
- Walking
Timeline
Customer Service Support Specialist
Optima Communications
08.2022 - Current
Retail Store Owner
Styles Delight
01.2019 - 07.2022
Customer Support Specialist
Alorica
09.2015 - 09.2019
Associate of Commerce And Business Administration - Commerce And Business Administration
McGill University
Associate"s Degree - Computer And Information Systems
Herzing Institute
College Diploma - Human Resource
Dawson College
High School Diploma -
Van Horne
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