SAKSHAM SHARMA
Mississauga,ON
Summary
Skilled in CCTV monitoring and exceptional customer service, I enhanced team communication at VP Protection and elevated guest experiences at ELITE RESIDENTIAL CONCIERGE SERVICES. Demonstrated expertise in emergency response and conflict resolution, significantly reducing trespassing incidents and swiftly addressing guest needs.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patrol Guard
VP Protection
02.2024 - Current
- Improved team communication through active participation in guard shift briefings and maintaining an open line of contact with colleagues during shifts.
- Conducted risk assessments before shifts to identify potential threats or areas needing additional attention for improved safety measures.
- Responded swiftly to emergencies, assessing situations and initiating appropriate action plans to mitigate risks.
- Reduced incidents of trespassing by vigilantly monitoring surveillance cameras and access control systems.
Concierge
ELITE RESIDENTIAL CONCIERGE SERVICES
09.2023 - 01.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
HOSPITALITY AND TOURISM MANAGEMENT - Hospitality And Tourism Management
FANSHAWE COLLEGE @ILAC
Toronto, ON01-2025
Skills
- CCTV Monitoring
- Crowd Management
- Self-defense techniques
- Physical Fitness
- Patrol techniques
- First Aid administration
Languages
English
Native or Bilingual
Certification
- Emergency First Aid, CPR & AED Training
- Certified security license
- Use of force
- AODA(Accessibility for Ontario with Disabilities)
Timeline
Patrol Guard
VP Protection
02.2024 - Current
Concierge
ELITE RESIDENTIAL CONCIERGE SERVICES
09.2023 - 01.2024
HOSPITALITY AND TOURISM MANAGEMENT - Hospitality And Tourism Management
FANSHAWE COLLEGE @ILAC
Similar Profiles
Simran KaurSimran Kaur
Senior Security Guard at VP ProtectionSenior Security Guard at VP Protection
Muhammad Masab UmairMuhammad Masab Umair
Tactical Security Guard at VP ProtectionTactical Security Guard at VP Protection
Shardha RaghavShardha Raghav
Security Guard at VP ProtectionSecurity Guard at VP Protection