SAKIB SARKER
Montréal,Canada
Summary
Dynamic customer service professional with a proven track record at Gexel Telecom, excelling in problem resolution and data analysis. Skilled in consultative sales and project management, I consistently enhanced customer satisfaction and drove service upgrades, demonstrating strong organizational abilities and a commitment to quality outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Gexel Telecom (Costco & Cogeco)
Montréal, Quebec
03.2023 - 12.2024
- Answered customer inquiries via phone, email, and chat.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Oversaw warranty counseling process to manage expense controls.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Contacted customers about potential service upgrades, new services and account changes.
Customer Service Assistant
Spicy Connection
Martinsburg, Virginie-Occidentale
11.2021 - 04.2022
- Monitored customer satisfaction levels through surveys and feedback forms.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Consulted with customers regarding needs and addressed concerns.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Answered incoming calls, checking and returning voicemails to obtain records.
Production Team Leader
Sarker Fashion Ware
Brahmanbaria, Chittagong
01.2021 - 10.2021
- Resolved customer complaints promptly while maintaining positive relationships.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Grew business by creatively driving sales and maintaining cost controls.
- Inspected finished products prior to shipment for accuracy according to specifications.
Quality Assurance Analyst
Beauty Cloth and Garment
Brahmanbaria, Chittagong
01.2020 - 12.2020
- Prepared and analyzed internal and external quality reports for management staff review.
- Reviewed and analyzed system specifications to ensure clarity and testability of requirements.
- Set and achieved product quality objectives while meeting product specifications.
- Produced test scripts for new automated software testing rounds.
Concessions Worker Volunteer
SSIT (Serve the Society to Introduce Tomorrow)
Brahmanbaria, Chittagong
02.2019 - 12.2019
- Analyzed key performance indicators to identify effective strategies.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Developed appropriate treatment plans focusing on each individual's needs.
Education
FRANCISATION ET INTÉGRATION À LA SOCIÉTÉ QUÉBÉCOISE - Francisation
Collège De Bois-de-Boulogne
Montreal, QC03-2025
Baccalauréat - développement des programmes d'apprentissage précoce, Leadership et gestion
Washington University of Science And Technology (WUST)
Vienne, Virginie03-2023
BBA - Major in Management
Green University Of Bangladesh
Dhaka01-2022
High School Diploma -
Brahmanbaria Govt. College
Brahmanbaria, Chittagong08.2016
Skills
- Customer service
- Project management
- French language
- Data analysis
- Sales assistance
- Multitasking and prioritization
- Organizational skills
- Consultative sales
- Clerical support
- Problem resolution
Accomplishments
National Speech & Debate Association
Languages
English
Full Professional
French
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Gexel Telecom (Costco & Cogeco)
03.2023 - 12.2024
Customer Service Assistant
Spicy Connection
11.2021 - 04.2022
Production Team Leader
Sarker Fashion Ware
01.2021 - 10.2021
Quality Assurance Analyst
Beauty Cloth and Garment
01.2020 - 12.2020
Concessions Worker Volunteer
SSIT (Serve the Society to Introduce Tomorrow)
02.2019 - 12.2019
FRANCISATION ET INTÉGRATION À LA SOCIÉTÉ QUÉBÉCOISE - Francisation
Collège De Bois-de-Boulogne
Baccalauréat - développement des programmes d'apprentissage précoce, Leadership et gestion
Washington University of Science And Technology (WUST)
BBA - Major in Management
Green University Of Bangladesh
High School Diploma -
Brahmanbaria Govt. College
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