Sajanpreet Singh
Saskatoon,Canada
Summary
Motivated and customer-focused sales professional with a successful track record in face-to-face retail, wireless activations, and technical support. Experienced in recommending tailored communication and tech solutions, handling payments, and achieving sales targets in fast-paced environments. Strong interpersonal skills and ability to educate customers, resolve concerns, and deliver seamless service experience. Proficient in POS systems, computer software, and mobile device setup. Looking to contribute to SaskTel’s commitment to exceptional service and business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate (Casual)
Sportchek
09.2024
- Guided customers in selecting apparel, footwear, and sports gear based on their preferences and needs.
- Maintained up-to-date knowledge of new product arrivals, promotions, and in-store campaigns.
- Operated POS systems, processed transactions, and resolved returns and exchanges efficiently.
- Supported merchandising, inventory restocking, and floor organization to ensure visual appeal.
- Collaborated with team members to meet sales goals and deliver a positive shopping environment.
Wireless Consultant
Staples
01.2024 - Current
- Delivered personalized face-to-face customer service for Bell and Virgin Plus wireless products and services.
- Activated SIM cards and mobile devices while educating customers on contract terms and product features.
- Achieved highest activation numbers in-store by understanding customer needs and promoting best-fit plans.
- Provided technical assistance for device setup, app configuration, and account access issues.
- Processed payments and ensured billing and service accuracy through thorough checks and follow-up.
- Offered accessories and device protection plans, contributing to consistent upsell performance.
Retail Store Associate
Mark's
09.2023 - 01.2024
- Engaged customers with solution-oriented service while promoting store loyalty programs.
- Managed POS operations, including sales, returns, and daily cash handling.
- Promoted credit card applications and explained benefits to drive customer sign-ups.
- Maintained cleanliness in fitting rooms and ensured product displays were well-organized.
- Contributed to team goals by multitasking between sales, stocking, and customer assistance.
HVAC Helper
AB Contracting Heating and Cooling
01.2022 - 08.2023
- Assisted HVAC technicians with residential equipment installations, repairs, and servicing.
- Explained service procedures and safety information to customers in a clear, friendly manner.
- Helped transport tools, prepare job sites, and ensure accurate equipment setup.
- Maintained safety protocols and site cleanliness while working in diverse environments.
- Gained practical knowledge of heating and cooling systems, tools, and diagnostics.
Education
Diploma - Computer Programming
Seneca College
Toronto, ON04.2023
Skills
- Wireless & Retail Sales (Bell, Virgin Plus)
- Customer Needs Assessment & Solution Selling
- Point-of-Sale (POS) & Inventory Management
- Service Setup & Product Demonstrations
- Problem Solving & Conflict Resolution
- Time Management & Multi-tasking
- Strong Communication & Customer Retention
- Technical Proficiency (20 WPM, MS Office, PC skills)
Certification
- First Aid & CPR-C
- Serve It Right Saskatchewan (SIRS)
- Customer Service Excellence (Internal Corporate Training)
- Conflict Resolution & Communication Workshop
- WHMIS – Workplace Hazardous Materials Information System
- Zendesk Customer Service Certificate
- Microsoft Office Specialist – Excel, Word, Outlook
- Retail Sales Fundamentals
- Technical Support Fundamentals
- Mobile Device Troubleshooting & Setup Training
- Upselling and Cross-Selling Strategies
- Customer Conflict Management in Retail
- Telecom Industry Basics – Bell/Virgin Plus Product Training
Additional Information
- Typing Speed: 20+ WPM
- Available for part-time or full-time, in-person work or remote
- Criminal Record Check available upon request
- References available upon request
Timeline
Retail Sales Associate (Casual)
Sportchek
09.2024
Wireless Consultant
Staples
01.2024 - Current
Retail Store Associate
Mark's
09.2023 - 01.2024
HVAC Helper
AB Contracting Heating and Cooling
01.2022 - 08.2023
Diploma - Computer Programming
Seneca College
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