SAJANPREET SINGH
Toronto
Summary
Experienced Business Analyst & Scrum Master with over7 years of expertise across diverse industries, including Insurance, Telecom, Banking, and Retail. Proven proficiency in driving end-to-end Business Analysis throughout the Software Development Life Cycle (SDLC), including Requirements Gathering, Analysis, Design, Development, and Testing. In-depth understanding of multiple methodologies, including Agile, Waterfall, SDLC, and Scrum, with a demonstrated ability to adapt and optimize processes. Highly skilled in collaborating with both business and technical stakeholders to deliver effective business solutions while aligning with organizational goals and ensuring seamless project execution.
Overview
6
6
years of professional experience
Work History
Sr. Business Analyst
Sunlife Insurance
04.2023 - Current
- Created and maintained product for the assigned product portfolios
- Collaborated with customers to gather, analyze, and document requirements effectively
- Supported the Product Owner in prioritizing user stories in the product backlog based on business value and strategic goals
- Planned, analyzed, and managed system requirements while ensuring clear communication with stakeholders
- Collaborated closely with business stakeholders to identify solutions and enhance customer satisfaction
- Designed and documented business process models using MS Visio to optimize operational efficiency
- Collaborated with implementation team during the sprint execution from requirements perspective
- Identified, developed and maintained the business use cases and system use cases
- Developed various UML models like Use Case diagrams, Activity diagrams and Sequence diagrams using MS Visio
- Led meetings with the QA team to ensure use cases were comprehensive, clear, and testable
- Facilitated sprint review meetings with the Product Owner and key stakeholders to demonstrate product progress
- Offered coaching and guidance to new BAs and the implementation team, ensuring smooth onboarding and effective execution
- Utilized effective requirement gathering techniques to create clear user stories, collaborated with internal and external stakeholders to define detailed acceptance criteria and wireframes, and supported project scope alignment
- Wrote Structured Query Language (SQL) queries as part of requirements analysis effort
- Authored deliverables such as functional requirements document (FRD), System Design Document, Requirements Traceability Matrix (RTM) for the Virtual Retailing modules
- Reviewed defects logged by the QA team daily and assisted the Project Manager in determining priority and severity levels
- Facilitated User Acceptance Testing (UAT) sessions, gathered feedback from participants, conducted root cause analysis (RCA), and coordinated with the implementation team to implement necessary enhancements and bug fixes prior to the final roll-out
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Sr. Business Analyst
Best Buy
07.2021 - 03.2023
- Coordinated with development and testing teams to provide accurate delivery estimates for user stories
- Worked closely with the testing team to define edge cases, ensure test scenarios coverage and overall testing approach
- Created ‘As-Is’ (Current State) and ‘To-Be’ (Future State) business process flows (Standard notations and BPMN2.0) as part of gap analysis exercise
- Help SMEs to identify the pain points in the processes
- Assisted the Product Owner in breaking down larger user stories (Features, Epics) into smaller, manageable user stories in Jira
- Used Confluence to create and store requirement-related artifacts, facilitating collaboration with project team members and other technical teams
- Led and participated in interview sessions with SMEs and stakeholders to gather valuable insights and requirements
- Facilitated meetings, workshops, and training sessions with users and business stakeholders to ensure alignment and knowledge sharing
- Scheduled and conducted interviews with users and sponsors, reviewed system environments and functionalities, and conducted research and analysis of business processes
- Actively participated in analyzing and documenting business requirements, creating functional specifications, and translating business rules for the technical team
- Used MS Visio to create Use-cases diagrams and JIRA for maintaining requirements traceability
- Authored several systems use cases to detail the system requirements
- Assisted system analyst to create Sequence Diagrams and define functionalities of various processes
- Developed prototypes, business analysis process models using standard tools like MS Office, Visio etc
- Supported the QA team by reviewing test plans and test cases to ensure all requirements were covered and properly tested
- Participated in functional and regression testing, coordinated User Acceptance Testing (UAT) to support the QA team, and performed exploratory testing on new builds
- Gathered data from various sources and generated regular reports to provide updates to both internal and external stakeholders
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Business Analyst
TELUS
07.2019 - 06.2021
- Contributed to the successful completion of the Endless Aisle and Marketplace projects, working within the Waterfall methodology
- Regularly provided updates on work progress and deliverable estimates to stakeholders, ensuring all tasks were completed within specified timeframes
- Analyzed requirements using various modeling techniques, including business process modeling, system context diagrams, and UML diagrams (Use Case, Activity, and State Chart)
- Created and maintained key technical artifacts for the Endless Aisle and Marketplace project, including business process diagrams, functional requirements documents (FRD), data dictionaries, business rules documents, and wireframes
- Produced and supported the development of change request documents (CRD), change impact analysis (CIA), and business process workflows (BPW)
- Ensured comprehensive coverage of design elements by maintaining a Requirements Traceability Matrix to track requirements and related test cases in Microsoft TFS
- Prepared use case document, ‘As-Is’ state, ‘To-Be’ state diagrams, process flow diagrams and wireframes for new screens and modules using Balsamiq, MS Visio tools
- Wrote complex queries in Oracle and utilized Data Manipulation Language (DML) statements in MS SQL Server2014 to filter and modify data within the database
- Participated in requirement review meetings with client BAs and various stakeholders to understand current system business processes and support the in-house implementation team
- Designed project-related PowerPoint presentations for in-house and client stakeholders to communicate the status of requirements
- Addressed queries from both onshore and offshore QA/Dev teams and participated in defect review sessions to ensure clarity and resolution
- Utilized SQL queries to fetch data from database and to check the accuracy of stored data
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Education
Diploma - Business Administration
St Lawrence college
Skills
- Business Analysis
- Software Requirements Management
- Business Process Management
- Business Process Reengineering/Improvement
- Agile (Scrum, Kanban, XP)
- Project Management
- Wireframe/Mockups
- Jira and Confluence
- Manual Testing
- Microsoft SharePoint
- Business Architecture
- Gap Analysis
- Behavior-Driven Development
- Structured Query Language (SQL)
- Business Process Model and Notation (20)
- Unified Modeling Language (UML)
- Epics, User Stories
- System Use Case Specification
- Microsoft Office (Word, Excel and PowerPoint)
- Microsoft Visio, Gliffy and Lucid chart
- Requirements Elicitation, Analysis and Documentation
- UI/UX
- Waterfall, Rational Unified Process
- Web Services, Cloud Computing
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
- Gap analysis
Languages
English
Full Professional
Timeline
Sr. Business Analyst
Sunlife Insurance
04.2023 - Current
Sr. Business Analyst
Best Buy
07.2021 - 03.2023
Business Analyst
TELUS
07.2019 - 06.2021
Diploma - Business Administration
St Lawrence college
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