SAI SWETHA POLAVARAPU

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.

• Prepared working papers, reports and supporting documentation for audit findings.
• Provided journal entries and performed accounting on accrual basis.
• Tracked funds, prepared deposits and reconciled accounts.
• Completed audit papers by thoroughly documenting audit tests and findings.

(Technical Skills: - SQL, Quadax)

Worked as a “Senior Associate” (From April 2015 to present) in ACS Xerox with different clients and promoted as Senior Group lead and have an experience in payer side.

As a Group Lead, I support and responsible for: -

• Handle the billing claims and resolves the denied claims.

• Analyzing, researching and resolving customer issue.

• Conducting the research and reconciliation on transaction.

• Dealing the customers queries and complaints about the claim.

• Handle the denials for the particular practice.

• Team management of #11

• Attending important Project meetings for major Project implementations

-Technical Skills: - SQL, Quadax)

Worked as an “Associate-RCM (AR)” for 12 months from May 2014 to April 2015 in Omega Healthcare deals with “Nextgen” Project associate with Citrix Software (User friendly) and end to end process and totally worked in 2 different practices (AAOS and PAOH).

As a Team Member I support and responsible for: -

• Handle the billing claims and resolves the denied claims.

• Analysing, researching and resolving customer issue.