Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sai Sushma Velamati

London

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant IT Administrator

The Original Cakerie
09.2023 - Current
  • Developed comprehensive documentation for IT procedures, facilitating knowledge transfer among team members.
  • Coordinated software upgrades and patches, ensuring minimal disruption to end-users during deployment.
  • Developed training materials for end-users, increasing their understanding of IT systems and reducing help desk calls related to simple issues.
  • Enhanced network performance by implementing regular maintenance routines and updates.
  • Reduced downtime by proactively identifying and resolving IT issues before they became critical.

IT Support Specialist

Amazon.in
07.2019 - 07.2021
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.

Education

Master of Science - Medical Biotechnology

University of Windsor
Windsor, ON
05-2023

Bachelor's Degree - Biotechnology

VFSTRU
Guntur, India
05-2019

Skills

  • Active Directory management
  • Network troubleshooting
  • Remote desktop support
  • Help desk support
  • IT documentation
  • Vendor coordination
  • Backup and recovery
  • Customer relationship management
  • Decision-making
  • Network administration

Certification

  • Google IT Support
  • Microsoft learn

Timeline

Assistant IT Administrator

The Original Cakerie
09.2023 - Current

IT Support Specialist

Amazon.in
07.2019 - 07.2021

Master of Science - Medical Biotechnology

University of Windsor

Bachelor's Degree - Biotechnology

VFSTRU
Sai Sushma Velamati