Sai Sushma Velamati
London
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant IT Administrator
The Original Cakerie
09.2023 - Current
- Developed comprehensive documentation for IT procedures, facilitating knowledge transfer among team members.
- Coordinated software upgrades and patches, ensuring minimal disruption to end-users during deployment.
- Developed training materials for end-users, increasing their understanding of IT systems and reducing help desk calls related to simple issues.
- Enhanced network performance by implementing regular maintenance routines and updates.
- Reduced downtime by proactively identifying and resolving IT issues before they became critical.
IT Support Specialist
Amazon.in
07.2019 - 07.2021
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Education
Master of Science - Medical Biotechnology
University of Windsor
Windsor, ON05-2023
Bachelor's Degree - Biotechnology
VFSTRU
Guntur, India05-2019
Skills
- Active Directory management
- Network troubleshooting
- Remote desktop support
- Help desk support
- IT documentation
- Vendor coordination
- Backup and recovery
- Customer relationship management
- Decision-making
- Network administration
Certification
- Google IT Support
- Microsoft learn
Timeline
Assistant IT Administrator
The Original Cakerie
09.2023 - Current
IT Support Specialist
Amazon.in
07.2019 - 07.2021
Master of Science - Medical Biotechnology
University of Windsor
Bachelor's Degree - Biotechnology
VFSTRU
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