Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant IT Administrator
The Original Cakerie
09.2023 - Current
Developed comprehensive documentation for IT procedures, facilitating knowledge transfer among team members.
Coordinated software upgrades and patches, ensuring minimal disruption to end-users during deployment.
Developed training materials for end-users, increasing their understanding of IT systems and reducing help desk calls related to simple issues.
Enhanced network performance by implementing regular maintenance routines and updates.
Reduced downtime by proactively identifying and resolving IT issues before they became critical.
IT Support Specialist
Amazon.in
07.2019 - 07.2021
Used ticketing systems to manage and process support actions and requests.
Managed high levels of call flow and responded to technical support needs.
Installed and configured operating systems and applications.
Configured hardware, devices, and software to set up work stations for employees.
Diagnosed and troubleshot hardware, software and network issues.