Shafali Verma

.Provide application and hardware support through effective troubleshooting and problem-solving techniques, and updating supporting documentation when necessary

· Maintenance/support of workstations (desktops, peripherals, printers, etc.)

· Maintenance/support of file storage infrastructure (Backups, SAN, NAS, etc.)

· Maintenance/support of network infrastructure (Switches, Routers, Firewall, etc.)

· Creation and update of related documentations

· Develop (and document) solutions that match business requirements, including configuration of hardware and software

• Prepared daily sales reports, expense sheets, and records using MS Excel
• Managed employee payroll using Ceridian Powerpay for over 60 employees
• Developed and maintained strong client relationships to deliver exceptional customer service.
• Conducted new employee onboarding and provided training.

• Served as a member of the Language Department at the state level, attending meetings to develop and update course curricula
• Incorporated innovative use of technology in language education
• Designed lesson plans and utilized technology for instructional purposes
• Administered assessments to determine student needs
• Worked well in a team setting, providing support and guidance. to
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.