Saisree Samineni
Mississauga,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Lepakshi South Indian Cuisine
11.2023 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
Cashier
Hyderabad Chefs
11.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Post Graduation - Human Resources Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2025
Post Graduation Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Microsoft outlook
- Team development
Certification
Food Safety Certification
Timeline
Customer Service Representative
Lepakshi South Indian Cuisine
11.2023 - 12.2024
Cashier
Hyderabad Chefs
11.2022 - 06.2023
Food Safety Certification
Post Graduation - Human Resources Management
Conestoga College Institute of Technology And Advanced Learning
Post Graduation Diploma - Project Management
Conestoga College Institute of Technology And Advanced Learning
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