Zakir Shaikh
Scarborough,ON
Summary
Dynamic and results-driven professional with extensive experience at Air Canada, excelling in customer service and safety compliance. Proven ability to enhance operational efficiency while maintaining high standards of security awareness. OACP Certified with a valid 'G' driver's license, adept at problem-solving and effective communication in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Station Attendant
Air Canada
Toronto, Ontario
04.2016 - Current
- Handling baggage and freight, operating equipment, and ensuring safe and on-time flight departures.
- On-loading and Off-loading cargo and passenger baggage.
- Sorting, loading and routing cargo and baggage.
- Transporting freight between aircraft and airport facilities.
- Preparing aircraft for arrival and departure.
- Driving and operating aircraft servicing vehicles.
- Marshalling or towing aircraft to gate positions.
- Maintaining safety and security of the ramp area.
- Transporting baggage and coordinating transit between assigned terminals or platforms.
- Conducting regular patrols of the station premises to identify any hazards or dangers.
- Ensuring compliance with company policies and government regulations.
Acting Customer Service Agent
Air Canada
Toronto, Ontario
11.2023 - 03.2024
- Assist with passenger boarding and deplaning.
- Collaborate with the crew for efficient operations.
- Provide customers with relevant information, including customs requirements.
- Process information in the company's automated baggage tracking and accounting system.
- Develop and maintain courteous and effective working relationships.
- Deliver an exceptional level of service to each customer by listening to their concerns and answering their questions.
- Assist customers in completing and submitting forms to update their address or report lost and stolen mail.
Education
Bachelor of Science - Engineering
University of Mumbai
India06-2006
Skills
- Customer service
- Safety Compliance
- Effective communication
- OACP Certified
- Valid 'G' driver's license
- Valid Security Clearance (RAIC) from Transport Canada
- Airside Vehicle Operation Permit (AVOP)
- Rotating shifts, extreme weather
- Problem solving
- Computer Proficiency (MS Office)
- Conflict resolution
- Attention to detail
Timeline
Acting Customer Service Agent
Air Canada
11.2023 - 03.2024
Station Attendant
Air Canada
04.2016 - Current
Bachelor of Science - Engineering
University of Mumbai
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