Destin Amisi
Coquitlam,BC
Summary
As a dedicated and hardworking professional, I have demonstrated an unwavering commitment to achieving goals through persistence and determination. My career interests are deeply rooted in the dynamic and fast-paced environment of the hotel business, where I aim to utilize my strong work ethic and persistent nature to excel in delivering exceptional hospitality services. I find great joy in the intricacies of the hotel industry, from providing top-notch customer experiences to ensuring efficient operations.
In addition to my professional pursuits, I am an avid enthusiast of adventuring and embracing new experiences. I find immense fulfillment in learning new things and actively seek out opportunities for personal and professional growth. This combination of adventurous spirit and dedication to ongoing learning has greatly influenced my approach to both my personal and professional endeavors. This multifaceted outlook drives my passion for the hotel business, as it presents limitless opportunities for learning and growth within a vibrant and ever-evolving industry. I am eager to continue expanding my knowledge and skills, while contributing meaningfully to the hospitality sector's innovation and excellence.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Station Attendant
Viarail
03.2024 - Current
- As the senior station Agent, i had to delegate my team for arrivals and departure. My responsibilities were to make making sure that the train leaves on time and gets unloaded on time by assigning specific tasks to the team and communicating with management to make sure all is done well.
- Improved customer satisfaction by providing friendly and efficient service at the station.
- Enhanced station cleanliness through regular maintenance and organization tasks.
- Assisted customers with their inquiries and concerns, resolving issues promptly.
- Ensured accurate inventory control by conducting regular stock checks and updating records accordingly.
- Maintained clean and orderly work station.
Front Desk Agent
Quality Inn Hotel
04.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Bellman
Quality Inn Hotel
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Streamlined check-in processes for better efficiency, assisting front desk staff with guest registration.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Supported event setup and teardown, contributing to the success of numerous conferences and meetings.
- Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Assisted with hotel marketing efforts by providing positive experiences for guests, leading to increased word-of-mouth referrals and positive online reviews.
- Explained important features of guest rooms to travelers.
Assistant to the Member of Parliament - HOC
House Of Commons Of Canada
08.2021 - 08.2023
- Assisting Anita Vandenbeld with multiples events scheduling, phone calls, meeting, pictures, media, and with constituents
- Familiar with CRM
- Reviewed and edited 30-50 documents a day for accuracy, grammar and clarity.
- Worked with multiple websites sites such as Instagram, Facebook, TikTok, and more to promote the Member of parliament
- Manage meetings (in person or through calls with constituents)
- Wrote speeches in both English and French for the member of parliament.
- Greeted guests in with friendliness and professionalism.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Supported growth by assisting in marketing campaigns and coordinating events.
Host
Fairmont Chateau Laurier
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Supported needs of over 50 people a day.
Doorman
Fairmont Chateau Laurier
- Providing courtesy services such as opening and closing doors, operating elevators, and screening visitors while being on my feet for more than 8 hours.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Buser
Fairmont Chateau Laurier
- Contributed to a pleasant dining experience by cleaning and setting tables, restocking plates, or (at times) serving food.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
Bell Man
Fairmont Chateau Laurier
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Streamlined check-in processes for better efficiency, assisting front desk staff with guest registration.
- Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Camp Counselor
Ottawa Community Center
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
Dog Walking and Training
Parkdale United Church
Education
ACTING FOR TELEVISION
Vancouver Film School
Vancouver12.2023
High School Diploma -
SAMUEL GENEST
Ottawa, ON2020
Skills
- Team Collaboration
- Reservations Management
- Telephone Reception
- Customer Service
- Reservations
- Social Media Savvy
- Foreign Language Skills
- Adaptable to Change
- Conflict Resolution
- Decision Making
- Guest Engagement
- Event Coordination
Languages
FRENCH
Native or Bilingual
ENGLISH
Native or Bilingual
SWAHILI
Native or Bilingual
Spanish
Elementary
Affiliations
- Sand stone Company
- House of commons - government of Canada
- Liberal party of Canada
- Greg Fergus - Speaker of the house of commons of Canada
- Anita Vandenbeld - Member of parliament
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipWork Location
On-SiteHybridRemoteImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsQuote
"TO GET WHAT YOUVE NEVER HAD, YOU HAVE TO DO WHAT YOUVE NEVER DONE"
Software
EXCEL
WORD
GOOGLE DRIVE
CHOICE ADVANTAGE RSERVATION
CRM
EXPEDIA BOOKING
BOOKINGCOM
Interests
HIKING
ADVNTURES
INTERNATIONAL BUSINESS
ART
FIM MAKING
HOTEL MAMAGMENT
HOSPITALITY MANAGMENT
TRAVELING
READING
LEARNING NEW LANGUAGE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
Quality Inn Hotel
04.2024 - Current
Station Attendant
Viarail
03.2024 - Current
Assistant to the Member of Parliament - HOC
House Of Commons Of Canada
08.2021 - 08.2023
Bellman
Quality Inn Hotel
Host
Fairmont Chateau Laurier
Doorman
Fairmont Chateau Laurier
Buser
Fairmont Chateau Laurier
Bell Man
Fairmont Chateau Laurier
Camp Counselor
Ottawa Community Center
Dog Walking and Training
Parkdale United Church
ACTING FOR TELEVISION
Vancouver Film School
High School Diploma -
SAMUEL GENEST
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