SAIMA FARKHAN
Toronto,ON
Summary
Dynamic and results-oriented professional with a proven track record at Good Worth Inc, excelling in customer service and community development. Expert in effective communication and time management, I've significantly enhanced customer satisfaction and community engagement. Skilled in leading teams to achieve and surpass goals through innovative strategies and a positive, friendly attitude.
Overview
12
12
years of professional experience
Work History
Good Worth Inc
Customer Service
2022.01 - 2024.03
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
The Jamiatul Muslemin Of Toronto
Community Counselor
2018.01 - 2021.05
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Guided clients in developing skills and strategies for dealing with problems.
- Developed and implemented fundraising approaches to raise money for cause.
Tim Hortons
Cashier Customer Service
2012.06 - 2015.05
- Excellent communication skills, both verbal and written.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Master Degree - Political Science With International Relations
University of Punjab
10.2009
Skills
- Maintained company confidence and protected business operations by keeping sensitive information confidential
- Effective Customer Communication
- Community Development Processes
- Community Revitalization Projects
- Policy Changes
- Supervision & Leadership
- Friendly, Positive Attitude
- Customer Service
- Training & Development
- Problem Resolution
- Good Work Ethic
- Organizational Skills
- Time Management
Timeline
Good Worth Inc
Customer Service
2022.01 - 2024.03
The Jamiatul Muslemin Of Toronto
Community Counselor
2018.01 - 2021.05
Tim Hortons
Cashier Customer Service
2012.06 - 2015.05
Master Degree - Political Science With International Relations
University of Punjab
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