Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Navneet Sharma

Leduc

Summary

Seeking to utilize excellent communication , interpersonal , and organizational skills to complete tasks. Reliable with a good work ethic and ability to quickly adapt to new tasks and environment.

Overview

6
6
years of professional experience

Work History

Guest Relationship Advisor

Gebran Enterprises Inc.
07.2023 - 04.2024
  • Strengthened client relationships by providing personalized financial advice and exceptional customer service.
  • Improved client retention rates through proactive communication efforts and timely resolution of inquiries or concerns.
  • Supported sales initiatives by collaborating with other departments to create targeted marketing campaigns for prospective clients.
  • Maintained up-to-date knowledge of industry trends, regulations, and competitor offerings to provide informed recommendations to clients.
  • Implemented new processes and procedures that streamlined operations within the department, increasing overall efficiency.

Account Manager

Right choice flooring
01.2023 - 03.2024
  • Utilized problem-solving skills when dealing with difficult customers
  • Analyzed sales data to identify trends, opportunities and risks
  • Followed up with customers after sales to gain feedback
  • Entered customer transaction information into company databases
  • Resolved complex customer issues in a timely manner while maintaining positive relationships with clients.

Administrative Officer

Prince building material store
08.2021 - 11.2022
  • Maintained files and filing, keeping sensitive information confidential
  • Answered phone inquiries, directed calls and took messages
  • Maintained office inventory by assisting with supply orders
  • Used Microsoft Office Suite to create and revise documents and presentations.

Customer Service Representative

Prince building material store
01.2018 - 07.2021
  • Performed data entry tasks accurately and in a timely manner
  • Provided exceptional customer service to ensure customer satisfaction
  • Resolved customer complaints promptly and efficiently
  • Developed strong customer relationships and loyalty through effective communication
  • Responded to telephone inquiries and complaints following standard operating procedures.

Education

Project Management and communication skills -

Macewan University
Edmonton, AB
12.2023

Computer Applications -

Anureet Computer Center
08.2022

Bachelor of Science (B.S.) in Non-medical -

Guru Nanak National college
05.2021

High School Diploma -

S.K.S Public School
03.2018

Skills

  • Verbal and Written Communication
  • Excellent Communication Skills
  • Time Management
  • Sales
  • Utilized problem-solving skills when dealing with difficult customers
  • Analyzed sales data to identify trends, opportunities and risks
  • Followed up with customers after sales to gain feedback
  • Entered customer transaction information into company databases
  • Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Problem-Solving Ability
  • Call Center Operations
  • Customer Account Management
  • Invoice Preparation and Processing
  • Maintained files and filing, keeping sensitive information confidential
  • Answered phone inquiries, directed calls and took messages
  • Maintained office inventory by assisting with supply orders
  • Used Microsoft Office Suite to create and revise documents and presentations
  • Spreadsheets
  • Conflict Resolution

Languages

Hindi
Fluent
Punjabi
Fluent
English
Fluent

References

  • Walid Najm, Manager, Nova Style Flooring, starwalid786@gmail.com
  • Priyanka Sharma, Owner Director, Right Choice Flooring, (780) 935-0199, sharmaparry57@mail.com
  • Sachin Arora, Manager Friend, Walmart, sachinkumar91@gmail.com
  • Param Moudgill, Owner Director, Prince Building Material Store, paminderveer2312@gmail.com

Timeline

Guest Relationship Advisor

Gebran Enterprises Inc.
07.2023 - 04.2024

Account Manager

Right choice flooring
01.2023 - 03.2024

Administrative Officer

Prince building material store
08.2021 - 11.2022

Customer Service Representative

Prince building material store
01.2018 - 07.2021

Project Management and communication skills -

Macewan University

Computer Applications -

Anureet Computer Center

Bachelor of Science (B.S.) in Non-medical -

Guru Nanak National college

High School Diploma -

S.K.S Public School

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Navneet Sharma