SAIKA RAFIQUE
Summary
Warehouse Agent
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner/operator & Customer Service Manager
Prairie Donair
Calgary, AB
04.2021 - 06.2024
- Overseeing Operations : Responsible for managing all aspects of the restaurant's operations, this includes ensuring the Ordering the inventory, quality of food and service, maintaining cleanliness, and overseeing day-to-day activities.
- Compliance and Safety : Ensuring compliance with health and safety regulations is critical. I was responsible to maintain cleanliness standards, handle food safety protocols, and address any legal requirements related to permits and licenses.
- Communication: Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Customer Service & Care: Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Junior High School Teacher
Private Tuition
Pakistan
10.2008 - 09.2013
- Presenting Comprehensive Lessons : As a teacher, I prepared and deliver engaging lessons that cover the curriculum. I used visual and audio aids to facilitate learning, ensuring that students grasp the material effectively.
- Individualized Instruction : I was responsible to provide personalized instruction to cater to different learning styles and abilities considering & recognizing that each student is unique.
- Creating Educational Content : Developed and distribute educational materials such as notes, summaries, and assignments. These resources enhanced students' understanding and reinforce key concepts.
Education
Bachelor of Arts - Economics
University of Gujrat
(IQAS Assessment)09.2006
Skills
- Food Handling Certified
- Ability to work in fast-paced environment with accuracy
- Excellent Customer Care with zero complaints
- Worked well with Customers, Co-workers
- Time management
- Quick learner
- Ability to handle the pressure
- Highly punctual & dedicated
Certification
Food Handler Certification, APR 2024
- Successfully Completed Food Handling Certificate. (Equivalent to FS1) Valid till 2029.
Languages
English
Urdu
Hindi
Punjabi
Availability
Can work on Weekends & Holidays
References
Can be furnished on demand.
Timeline
Owner/operator & Customer Service Manager
Prairie Donair
04.2021 - 06.2024
Junior High School Teacher
Private Tuition
10.2008 - 09.2013
Bachelor of Arts - Economics
University of Gujrat