Saida Yassin
EDMONTON,AB
Summary
Goal-oriented leasing agent with a strong background in sales and customer service. Demonstrates excellent communication and adaptability skills while managing client inquiries and coordinating care efficiently.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
Leasing Agent
Wingspan Properties
09.2025 - 05.2026
- Conducted property tours for prospective tenants, highlighting key features and benefits.
- Managed lease agreements, ensuring compliance with legal regulations and company policies.
Administrative Coordinator
North Primary Care Network
03.2025 - 06.2025
- Coordinated scheduling and logistics for multi-disciplinary healthcare teams, enhancing operational efficiency.
Care Coordinator
GEF Senior Housing
10.2024 - 01.2025
- Monitored patient progress, adjusting care plans as needed to meet evolving needs.
- Facilitated communication between patients and multidisciplinary teams to improve coordination of care.
Client Care Coordinator
Bayshore
06.2023 - 11.2023
- Coordinated client communications to ensure timely responses and enhanced satisfaction.
- Assisted in scheduling appointments, optimizing workflow efficiency for service delivery.
- Managed client inquiries through various channels, ensuring accurate information dissemination.
Care Coordinator
Lifemark
11.2022 - 06.2023
- Coordinated patient care plans to ensure timely access to necessary services.
- Collaborated with healthcare providers to streamline referrals and enhance patient outcomes.
- Managed scheduling of appointments, optimizing resource allocation for increased efficiency.
- Assisted in developing educational materials for patients regarding treatment options and resources.
Customer Service Representative
HGS (Shaw)
08.2020 - 01.2021
- Assisted customers with inquiries, providing accurate information and support for resolution.
- Documented customer interactions in CRM system for improved tracking and follow-up.
- Adapted quickly to new systems and procedures to ensure efficient handling of requests.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Customer Service Representative
KGS Call Centre
01.2020 - 06.2020
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Maintained detailed records of customer interactions to ensure follow-up and track resolutions.
- Leveraged CRM software to manage customer accounts and streamline communication processes.
- Adapted quickly to changes in procedures, enhancing service delivery efficiency.
Youth Employment Training
SCERDO
07.2016 - 09.2016
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Medical Administration
ABC College
Edmonton, AB03-2024
GED -
Canstem
Toronto, ON06-2020
High School Diploma -
Queen Elizabeth
Edmonton, AB05-2015
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Lease preparation
Languages
English
Full Professional
Arabic
Limited Working
somali
Full Professional
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Leasing Agent
Wingspan Properties
09.2025 - 05.2026
Administrative Coordinator
North Primary Care Network
03.2025 - 06.2025
Care Coordinator
GEF Senior Housing
10.2024 - 01.2025
Client Care Coordinator
Bayshore
06.2023 - 11.2023
Care Coordinator
Lifemark
11.2022 - 06.2023
Customer Service Representative
HGS (Shaw)
08.2020 - 01.2021
Customer Service Representative
KGS Call Centre
01.2020 - 06.2020
Youth Employment Training
SCERDO
07.2016 - 09.2016
Medical Administration
ABC College
GED -
Canstem
High School Diploma -
Queen Elizabeth