Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Saida Tlili

Montreal,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Network Administrator Intern

CGTechs Technologies Inc
09.2023 - 09.2023
  • Collaborated with IT team to design, install, and maintain network infrastructure for smooth operations.
  • Participated in training sessions to stay current with emerging technologies and industry trends.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Installed and maintained data and voice circuits through routers, switches and WAN devices.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Agente Service a La Clientèle

Uniforme Expert Inc.
01.2019 - 01.2019
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided primary customer support to internal and external customers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.

Agente Service a La Clientèle

Al Shahba Oriental Supermarket
02.2018 - 02.2018
  • Welcomed customers and helped determine their needs.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

Associate of Science - IT

Collège Ahuntsic
Montreal, Canada
09.2023

GED -

Centre De Formation Professionnelle Des Carrefours
Montreal, Canada
02.2021

Associate of Applied Science - IT Network Security

L'institut Supérieur Des Études Technologiques De
Siliana - Tunisie
06.2017

High School Diploma -

Lycée De Mornag
Mornag – Tunisie
06.2015

Skills

  • Network Firewall Management
  • Requirements Definition
  • Switches and routers
  • Program installations
  • Workstation Maintenance
  • Testing and Quality Assurance
  • Firewall Management
  • VPN Configuration
  • Disaster Recovery Planning
  • IP Addressing
  • DNS Management
  • IPv6 technologies
  • Hardware Installation
  • Cisco router and switch security
  • Firewall Administration
  • Network Security
  • Hardware knowledge
  • Network Troubleshooting
  • Permissions and Access Control
  • LAN and WAN Management
  • Virtualization Technologies

Languages

French
Professional Working
English
Limited Working
Arabic
Native or Bilingual

Timeline

Network Administrator Intern

CGTechs Technologies Inc
09.2023 - 09.2023

Agente Service a La Clientèle

Uniforme Expert Inc.
01.2019 - 01.2019

Agente Service a La Clientèle

Al Shahba Oriental Supermarket
02.2018 - 02.2018

Associate of Science - IT

Collège Ahuntsic

GED -

Centre De Formation Professionnelle Des Carrefours

Associate of Applied Science - IT Network Security

L'institut Supérieur Des Études Technologiques De

High School Diploma -

Lycée De Mornag

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Saida Tlili