LAETITIA ANNE MAGALY BENEKENG HEYA
Gatineau,QC
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Two years of progressive IT experience.
Overview
5
5
years of professional experience
Work History
Network Administrator Intern
Ecobank
01.2021 - 03.2022
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
- Streamlined communication between departments by implementing efficient cross-platform sharing systems.
- Managed user accounts and access permissions, maintaining a secure environment within the organization.
- Worked closely with network support team for operational support, tasks, and projects.
IT Technical Support Intern
Brasseries Du Cameroun
03.2017 - 08.2017
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
Education
College Diploma - Network And System Security Analysis
La Cité Collégiale
Ottawa, ON04.2026
High School Diploma -
Laval Bilingual High School
Douala, Cameroon06.2016
Skills
- LAN and WAN Management
- Remote Access
- Network Troubleshooting
- IP Addressing
- Network configuration
- Wireless Networking
- Firewall Administration
- DNS Management
Languages
French
Full Professional
English
Full Professional
Hobbies
Writing novels and poem
Reading books on personal development and Entrepreneurship
Playing tennis
Painting, music and arts in general
Timeline
Network Administrator Intern
Ecobank
01.2021 - 03.2022
IT Technical Support Intern
Brasseries Du Cameroun
03.2017 - 08.2017
College Diploma - Network And System Security Analysis
La Cité Collégiale
High School Diploma -
Laval Bilingual High School
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