Saiba Yousofi
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. .
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Assistant Manager
Pizza Camp Kabab & Grill
06.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Save On Foods
09.2021 - 08.2024
- Improved resolution time with effective problem-solving for customer complaints.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
BBA - Commerce And Business Administration
Douglas College
New Westminster, BC12-2028
BBA - Real Estate Trading Services Licensing Course
University of British Columbia
Vancouver 01-2026
High School Diploma -
Terry Fox Secondary School
Port Coquitlam, BC06-2024
Skills
- Detail-Oriented Approach
- Respectful Communication
- Money handling
- Deposit and withdrawal management
Languages
English
Native or Bilingual
Hindi
Full Professional
Persian
Native or Bilingual
French
Professional Working
Timeline
Barista
Starbucks
08.2024 - Current
Assistant Manager
Pizza Camp Kabab & Grill
06.2022 - 08.2024
Customer Service Representative
Save On Foods
09.2021 - 08.2024
BBA - Commerce And Business Administration
Douglas College
BBA - Real Estate Trading Services Licensing Course
University of British Columbia
High School Diploma -
Terry Fox Secondary School
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