Summary
Overview
Work History
Education
Skills
Certification
Computer Skills
References
Timeline
Generic

Sahyam Sahyam

Saskatoon,SK

Summary

Dynamic professional with extensive experience in customer relationship management and conflict resolution, notably at The James Hotel. Proven track record in sales support and database maintenance, enhancing client satisfaction and driving revenue growth. Adept at analyzing customer feedback to improve service delivery and foster lasting relationships.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Service Representative/Hotel Night Auditor

The James Hotel
Saskatoon, Saskatchewan
10.2024 - Current
  • Answered incoming calls from guests seeking reservations or general information.
  • Resolved customer disputes in a professional manner while maintaining positive relationships.
  • Processed payments for room charges, taxes, and other incidentals as required.

Car Sales Executive

Obrians au
Saskatoon, Saskatchewan
06.2024 - Current
  • Developed relationships with potential buyers through networking events.
  • Analyzed competitor's prices, promotions, incentives and other offerings.
  • Evaluated customer credit histories prior to approving financing applications.
  • Assisted customers in selecting a vehicle by taking them on test drives.

Sales Coordinator

Saskatoon inn
Saskatoon, Saskatchewan
01.2023 - 05.2024
  • Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
  • Planned trade shows and conferences for new product launching or existing product promotion.
  • Maintained an up-to-date database of prospective clients and their contact information.

Front Office Receptionist

Downtown Auto Group
Toronto, Ontario
07.2020 - 12.2022
  • Received payments from customers and processed credit card transactions accurately.
  • Verified accuracy of billing statements prior to sending them out to customers.

Education

High School Diploma -

DVM Senior Secondary Public School
Punjab, India

Business Management -

Seneca College of Applied Arts And Technology
North York, None

Skills

  • Customer relationship management
  • Conflict resolution
  • Data entry
  • Microsoft Office
  • Database maintenance
  • Sales support
  • Customer feedback analysis

Certification

  • COPC ( Customer Operation Performance Centre)
  • MSI ( Management and Strategy Institute)
  • Worker Health and Safety Awareness

Computer Skills

  • MS Word, Excel, Power Point, and Access
  • MS Outlook, Project, Publisher, and Windows

References

References available upon request.

Timeline

Guest Service Representative/Hotel Night Auditor

The James Hotel
10.2024 - Current

Car Sales Executive

Obrians au
06.2024 - Current

Sales Coordinator

Saskatoon inn
01.2023 - 05.2024

Front Office Receptionist

Downtown Auto Group
07.2020 - 12.2022

High School Diploma -

DVM Senior Secondary Public School

Business Management -

Seneca College of Applied Arts And Technology

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Sahyam Sahyam