SAHUL KHAN
Toronto,Canada
Summary
Results-driven sales executive with over 5 years of experience in customer service and sales operations. Proven track record of leveraging exceptional communication and problem-solving skills to enhance customer experiences and drive sales growth. Adept at working in fast-paced environments, with a strong ability to build lasting customer relationships and contribute to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retention Specialist
Bell Mobility
09.2025 - Current
- Analyzed customer feedback to identify retention trends and develop actionable strategies.
- Implemented personalized communication plans to enhance customer engagement and loyalty.
- Collaborated with cross-functional teams to improve onboarding processes and customer experiences.
- Developed training materials for team members on best practices for customer retention initiatives.
- Monitored key performance indicators to assess the effectiveness of retention programs.
- Conducted regular follow-up calls with customers to ensure satisfaction and address concerns promptly.
- Utilized CRM systems to track customer interactions and optimize retention efforts effectively.
- Facilitated workshops to share insights on improving client relations and reducing churn rates.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
Business Sales Representative
Cogeco
Burlington, ON
10.2023 - 09.2025
- Product Sales: Promoted and sold a wide range of products, including WiFi, internet, cable TV, and home phone services, catering to both new and existing customers.
- Customer Consultation: Assisted customers by understanding their needs and recommending customized service packages to meet their budget and preferences.
- Technical Support: Provided basic troubleshooting and technical guidance to help customers understand product features and resolve issues independently.
- Sales Targets: Consistently met or exceeded monthly and quarterly sales goals through effective communication, relationship-building, and sales techniques.
- Build and maintain strong relationships with existing customers to encourage repeat business.
- Achieve monthly and quarterly sales targets as set by management.
- Collaborate with marketing and technical teams to develop promotional strategies and product offerings.
- Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.
- Provide excellent customer service and support throughout the sales process and after the sale.
- Stay updated on industry trends, competitor activities, and market.
Sales Team Leader
Telus Mobility
Toronto, ON
07.2022 - 02.2023
- Generated a monthly recurring revenue of $17000 by executing 70+ outbound calls and 30+ targeted emails daily, successfully scheduling 5-10 product demos per week, driving a 20% increase in qualified leads.
- Managed a team of 11 individuals, guiding them to achieve monthly recurring revenues of $5000 each, also collaborated on optimizing 10+ new cold-call scripts and email sequences, resulting in a 15% improvement in prospect engagement and a 10% higher conversion rate.
- Collaborated with the team on generating more leads, resulting in a weekly sales boost of 21%.
- Achieved a 30% increase in lead generation by implementing targeted strategies resulting in 100 +qualified leads in 2 months.
- Booked and managed an average of 10 meetings per month with key stakeholders resulting in additional17% closing rate on high value deals.
- Handled inquiries from 10+ inbound prospects weekly, providing onboarding support and scheduling-detailed demos as needed, contributing to a 25%rise in customer acquisition.
Sales Representative [MDU]
TELUS
Toronto, Ontario, Canada
10.2021 - 07.2022
- Engaged with customers to identify needs and provided tailored solutions, resulting in a [80%] increase in customer satisfaction ratings
- Utilized in-depth knowledge of Telus products and services, effectively communicating features and benefits, which contributed to consistently exceeding monthly sales targets by [85%]
- Applied consultative selling techniques to guide customers through options, addressing objections and building trust to maximize closing rates
- Increased average transaction size by recommending complementary products and services, achieving [90%] in upsell and cross-sell targets
- Maintained high levels of customer satisfaction by providing basic technical support and resolving service issues on-site or via phone
- Consistently met or exceeded team sales quotas and KPIs, receiving top performer certificate
Education
MASTERS - undefined
BACHELOR - undefined
Skills
- Crafted clear and persuasive written materials while delivering impactful verbal presentations to diverse audiences
- Provided detailed insights and guidance on a wide range of products and services to support client needs
- Analyzed and diagnosed multifaceted customer issues, implementing effective solutions to improve service quality
- Established and maintained effective communication with customers to ensure their needs were met
- Streamlined processes to effectively handle various responsibilities concurrently
- Utilized conflict resolution techniques to address and resolve customer disputes in a constructive manner
- Exhibited strong leadership skills by guiding team members and promoting a cooperative work environment
Certification
- Certified Professional Salesperson (CPSP)
- OMVIC(Ontario Motor vehicle industry council)
- Certified Inside Sales Professional (CISP)
- Ontario Security
Languages
English
Accomplishments
- In 2023, During the peak sales season of October, November, and December, I achieved over 400+ sales targets of Telus Mobility products, including Telus Home Security and Internet services. My performance led to recognition as the top performer within the company for this period, highlighting my sales effectiveness and dedication.
Availability
Full Time
Timeline
Retention Specialist
Bell Mobility
09.2025 - Current
Business Sales Representative
Cogeco
10.2023 - 09.2025
Sales Team Leader
Telus Mobility
07.2022 - 02.2023
Sales Representative [MDU]
TELUS
10.2021 - 07.2022