Managed a diverse portfolio of over 800 affordable housing units, ensuring 96-98% occupancy rates and achieving 100% compliance with HUD regulations.
Overview
6
6
years of professional experience
Work History
Portfolio Manager
Christian Church Homes (CCH)
07.2025 - Current
Elevated operational performance across portfolio by increasing inspection readiness 15-20% through consistent site visits and targeted corrective action plans.
Slashed compliance findings by 30%+ through proactive collaboration with the Compliance Department and rigorous file audits.
Achieved 96-98% portfolio-wide occupancy stabilization through strategic oversight and hands-on community support.
Delivered 100% on-time variance and KPI submissions by redesigning reporting workflows and accountability measures.
Resolved 100% of escalated resident concerns promptly, driving higher satisfaction scores and eliminating repeat escalations.
Directed onsite teams to reduce maintenance backlogs by 25-40% based on property-specific needs.
Property Manager / Temp Supervisor
Bridge Property Management Company
09.2023 - 07.2025
Oversaw 700 units across 5 properties while consistently maintaining a 98% occupancy rate.
Spearheaded lease-up of 181 newly constructed units, achieving 100% occupancy within targeted deadlines.
Supervised 5 managers and 30+ staff members, improving team performance indicators by 20%.
Maintained 100% accuracy on recertifications, eliminating all compliance findings during audits.
Negotiated vendor contracts to reduce expenses by 10-15% through improved bidding processes.
Executed 18 RAD/BPMC move-ins with 100% regulatory compliance.
Ensured 100% completion rate on annual recertifications with zero delinquencies.
Decreased property deficiencies by 30% through rigorous weekly and annual inspections.
Increased resident engagement by 50% by launching new community activities and programs.
Cut administrative errors by 15% by implementing streamlined documentation systems.
Resident Administrator
Ironhorse @ Central Station, Oakland
Oakland
05.2020 - 06.2021
Completed 72 recertifications within 90 days, restoring full compliance status for the property.
Supported leasing initiatives that drove occupancy improvements of 8-12%.
Decreased service delays by 20% by coordinating vendor schedules and follow-ups.
Maintained near 100% accuracy in applicant screening and income reporting.
Skills
Managed customer interactions to ensure a positive experience and foster long-term relationships
Engaged with stakeholders to build trust and facilitate effective communication
Achieved successful project outcomes by coordinating efforts of diverse teams Drove initiatives that enhanced team performance and efficiency Championed innovative solutions that improved project delivery timelines
Identified areas for enhancement and initiated process improvements to optimize productivity
Conducted assessments to identify training needs and developed tailored development plans for team members
Crafted clear and persuasive written materials while delivering impactful verbal presentations to convey key messages
Exhibited resilience and versatility in managing diverse tasks and challenges
Conducted comprehensive assessments to enhance operational efficiency and strategic planning
Demonstrated strong interpersonal skills by actively engaging with colleagues and clients to foster a positive work environment
Implemented effective organizational strategies to manage multiple tasks and deadlines