Sahra Ali Ahmed
Summary
Reliable and hardworking Building Maintenance Cleaner with hands-on experience maintaining clean, safe, and welcoming environments in commercial and office spaces. Skilled in floor care, restroom sanitation, and equipment use, with strong attention to detail. Brings added value through previous customer service experience, ensuring professional interactions with building occupants, responding to requests politely, and helping maintain a positive atmosphere. Known for being dependable, respectful, and committed to high cleaning standards.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mindtree Consultants
12.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answer incoming customer calls and respond to emails to assist with orders, product information, and account questions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cleaner
Bee Clean
03.2021 - 10.2023
- Operate floor scrubbers and other cleaning equipment
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Restock supplies like soap, paper towels, and toilet paper
- Follow daily and weekly cleaning schedules
- Report any maintenance or safety issues to the supervisor
- Self-motivated, with a strong sense of personal responsibility.
- Changed linens, vacuumed floors, and disinfected surfaces
Education
Business Administration
Kwantlen Polytechnic University
Surrey, BC06-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Quality control
- Commercial cleaning and sanitation
- Cleaning and sanitizing
- Sweeping and mopping
- Attention to detail
- Health and safety compliance
Timeline
Customer Service Representative
Mindtree Consultants
12.2023 - 01.2025
Cleaner
Bee Clean
03.2021 - 10.2023
Business Administration
Kwantlen Polytechnic University
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