Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sahil Tuli

Grande Prairie,Alberta

Summary

Dynamic operations manager with a proven track record at Amazon, excelling in team leadership and inventory management. Recognized for enhancing customer satisfaction and driving efficiency through critical thinking and effective communication. Committed to fostering a positive work environment while achieving financial targets and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

rona
Grande Prairie, Alberta
07.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Recognized by management for excellence in leadership and customer satisfaction
  • Supported sales team members to drive growth and development.

Cashier

The viewpoint restaurants
Grande Prairie, Alberta
05.2023 - 07.2024
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Cashier Supervisor

Amazon sortation center
Ludhiana, India, Punjab
04.2021 - 11.2022
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.

Manager of Operations

Transportation Company
Ludhiana, India, Punjab
08.2019 - 02.2021
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.

Product Process Specialist

Tech-Amazon warehouse
Punjab, India
09.2018 - 11.2019
  • Achieved operational efficiency with meticulous data analysis and targeted process improvements.
  • Improved inventory management by implementing forecasting tools and techniques that reduced stockouts and overstock situations.
  • Developed training materials and led workshops for team members, boosting overall productivity and performance levels.
  • Collaborated cross-functionally to develop innovative strategies that enhanced product quality and reduced lead times.

Education

Diploma - Business Administration

Northwestern Polytechnic Institution
Grande Prairie, AB
09-2024

High School Diploma -

SACRED HEART CONVENT SR. SEC. SCHOOL
Punjab, India
06-2022

Skills

  • communication
  • Retail sales customer service
  • Positive and professional
  • Multitasking and organization
  • Store maintenance
  • leadership
  • Team work
  • Time management
  • Inventory management
  • Active listening
  • Critical thinking
  • Product knowledge
  • Team development

Certification

  • Proserve

Languages

English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Customer Service Representative

rona
07.2023 - Current

Cashier

The viewpoint restaurants
05.2023 - 07.2024

Cashier Supervisor

Amazon sortation center
04.2021 - 11.2022

Manager of Operations

Transportation Company
08.2019 - 02.2021

Product Process Specialist

Tech-Amazon warehouse
09.2018 - 11.2019

Diploma - Business Administration

Northwestern Polytechnic Institution

High School Diploma -

SACRED HEART CONVENT SR. SEC. SCHOOL

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Sahil Tuli