Bernadette Garza
Whittier
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cosentino, USA
Anaheim
02.2023 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints to ensure satisfaction and loyalty.
- Processed returns and exchanges according to company policies.
- Maintained accurate records of customer interactions in SAP system.
- Collaborated with team members to enhance service delivery standards.
- Trained new staff on customer service protocols and systems.
- Provided product recommendations based on customer needs and preferences.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06-2004
Skills
- Customer service
- Order processing
- Record keeping
- Team collaboration
- Product recommendations
- Follow-up communication
- Billing assistance
- Customer relationship management
- Problem solving
- Attention to detail
- Time management
- MS office
- Sales support
- Dependable and responsible
- Communication
- Microsoft office
- Relationship building
- Excellent communication
- Calm under pressure
- Organization
- Verbal communication
- Data management
- Staff training
- Conflict resolution
Timeline
Customer Service Representative
Cosentino, USA
02.2023 - Current
High School Diploma -
El Rancho High School
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