Bernadette Garza

• Assisted customers with product inquiries and order placements.
• Resolved customer complaints to ensure satisfaction and loyalty.
• Processed returns and exchanges according to company policies.
• Maintained accurate records of customer interactions in SAP system.
• Collaborated with team members to enhance service delivery standards.
• Trained new staff on customer service protocols and systems.
• Provided product recommendations based on customer needs and preferences.
• Conducted follow-up calls to ensure customer satisfaction after service interactions.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Developed strong relationships with customers by providing personalized assistance and support.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Responded promptly to customer requests for products, services, and company information.

• Responsible for responding to customer inquiries via e-mail.

• Utilizing a multitude of communication channels.

• Responsible for performing various duties but not limited to processing orders, answering any product questions.
• Running EDI orders.
• Working on a portal. Researching customer problems, preparing claim reports, and providing a high
  level of customer service at all times to guarantee satisfaction.
• Creating BOL's. Used PIA for customer inquiry.
• Responsible for managing multiple accounts.
• Inputting information quickly and accurately from a variety of sources into a computer database.
• Handling customer complaints.
• Process customer Return Authorization, Replacement, and Credit requests.

• Processing request for orders.
• follow up on quotations, customer returns/credits in a manner
• consistent with company policy and standards.
• Work with the sales team.
• Investigates order entry. Shipping and billing error.
• Follow up with customer to ensure they are kept informed of the status of their request. Performs other
  duties as assigned.
• Answering heavy phone calls and assisting customers needs.
• Maintained up-to-date knowledge of product and service changes.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.