SAHIL MOUDGIL
Mississauga,Ontario
Summary
Analytical and resourceful insurance broker with a strong focus on market research and account management. Recognized for resolving complex customer inquiries and enhancing service quality to drive business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Broker
BPS FINANCIAL
Mississauga, Ontario
02.2025 - Current
- Assessed client insurance needs and recommended tailored coverage options to enhance protection.
- Conducted comprehensive market research to identify and analyze competitive insurance products.
- Educated clients about policy terms, conditions, and benefits effectively.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Tracked performance of existing accounts, managing renewals and cancellations to ensure client satisfaction.
Customer Service Manager
wallmart
Winnipeg, Manitoba
10.2020 - 12.2024
- Managed customer inquiries through various communication channels.
- Resolved escalated customer complaints effectively and professionally.
- Analyzed customer feedback to identify areas for service improvement.
- Oversaw inventory management to support customer needs and availability.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
Master of Science - Mechanical Engineering
Lambton College of Applied Arts And Technology
Sarnia12-2019
Skills
- Policy evaluation and education
- Market research
- Account management
- Claims processing
- Customer relationship management
Certification
MECHANICAL ENGINEER , RIBO , LLQP
Timeline
Insurance Broker
BPS FINANCIAL
02.2025 - Current
Customer Service Manager
wallmart
10.2020 - 12.2024
Master of Science - Mechanical Engineering
Lambton College of Applied Arts And Technology