Sati Kaur
Brampton,ON
Summary
Knowledgeable insurance broker with background in working for insurance brokerage, skilled in risk assessment and policy recommendations. Expertise in building strong client relationships and customizing insurance solutions to meet individual needs. Proven abilities in negotiation and policy management demonstrate strategic approach and keen attention to detail.
Overview
11
11
years of professional experience
Work History
Insurance Broker
BILLYARD INSURANCE GROUP
08.2021 - Current
- RIBO Broker specialized in Auto, Home, Commercial Business Insurance.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Above 75% renewal retention rate.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
Human Resource Assistant
Radisson Hotel (Managed And Operated By CanadInns)
11.2018 - 02.2021
- Acted as point of contact regarding all HR management system changes updates related to reporting structure, titles, maintaining highest level of data integrity, timeliness and confidentiality.
- Assisted senior management with making decisions by submitting performance reports.
- Resolved conflicts between internal employees and external clients by clarifying any misunderstanding which worked towards employee retention and consumer satisfaction.
- Provided assistance in recruitment process by creating and managing job postings, pre-screening resumes, and conducting background checks as required.
- Exceptional organizational and time management skills.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Front Desk Supervisor
Radisson Hotel Winnipeg
05.2017 - 10.2018
- Trained new hires, staff scheduling ,dealt with guest complaints over phone, assigned jobs to internal departments and performed administrative duties.
- Updated Front Office Manager & Assistant Front Office Manager to review daily activities.
- Organized annual performance appraisals for employees, sets targets and provided support for career development.
- Worked closely with Housekeeping, Facilities and Player Development on daily basis to manage room inventory.
Human Resource Assistant
Langham Hotel Melbourne
11.2013 - 02.2017
- Responsibilities included hiring staff, maintaining employee database, staff recognition and providing bonuses and benefits.
- Assisted human resource manager in complaint handling by performing one to one meetings with employees.
- Dealt with employee requests regarding human resources issues, rules, and regulations according to Australian Labour Law Act.
- Assisted with meetings and presentations within company.
- Maintained current understanding of state and federal policies such as EEO and ADA.
- Able to work well independently as well as in team setting.
Education
Master of Business Administration - Business
Kaplan Business School
03.2016
Bachelor of Arts (With Honors) - Hospitality And Tourism Management
University College Birmingham
01.2013
Diploma - Hotel Management
Birmingham International College
09.2010
Skills
- Microsoft Office (MS word, Microsoft Excel and Power Point)
- Applied Software
- Power Broker Software
- MSB Building Evaluation
- Expert in handling policy changes on all renowned provider portals
- Sales presentations
- Claims handling
- Proactive team player
Awards And Recognitions
- Nominated for colleague legend awards at the Langham Hotel Melbourne.
- Certification in customer interaction project designed by Frankfinn institute of air hostess training.
- Completed Service Culture Transformation Program by Westin Hotels.
- Certification in ERT .
- Completed 5Ms training designed by Langham culture.
References
Available upon request .
Timeline
Insurance Broker
BILLYARD INSURANCE GROUP
08.2021 - Current
Human Resource Assistant
Radisson Hotel (Managed And Operated By CanadInns)
11.2018 - 02.2021
Front Desk Supervisor
Radisson Hotel Winnipeg
05.2017 - 10.2018
Human Resource Assistant
Langham Hotel Melbourne
11.2013 - 02.2017
Bachelor of Arts (With Honors) - Hospitality And Tourism Management
University College Birmingham
Diploma - Hotel Management
Birmingham International College
Master of Business Administration - Business
Kaplan Business School
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