Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Live secure Protection
Calgary, AB
2021.08 - Current
Secured personnel and premises by inspecting buildings and patrolling property.
Addressed problems quickly and reported clear information while working under minimal supervision.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Investigated reported incidents to protect company assets.
Monitored access control systems and key code records for suspicious activities.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Security Guard
Airport Traveller Inns & Suites
Calgary, AB
2019.08 - 2021.08
Investigated reported incidents to protect company assets.
Monitored access control systems and key code records for suspicious activities.
Provided friendly and professional assistance to employees, visitors and customers.
Maintained high levels of alertness throughout shifts.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Identified suspicious activity to determine appropriate response.
Adhered to daily patrol schedules to support consistent security presence throughout property.
Front Desk Agent
Holidays Inn
Calgary, AB
2018.08 - 2019.04
Handled payment processing and provided customers with receipts and proper bills and change.
Answered telephones and greeted visitors to assist, answer questions and direct.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Customer Service Representative
Walmart
Ottawa, ON
2017.09 - 2018.08
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Demonstrated excellent communication skills in resolving product and consumer complaints.