SAHIL LAMBA
Calgary,AB
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Guard
Live secure Protection
Calgary, AB
08.2021 - Current
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Monitored access control systems and key code records for suspicious activities.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Security Guard
Airport Traveller Inns & Suites
Calgary, AB
08.2019 - 08.2021
- Investigated reported incidents to protect company assets.
- Monitored access control systems and key code records for suspicious activities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Front Desk Agent
Holidays Inn
Calgary, AB
08.2018 - 04.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Customer Service Representative
Walmart
Ottawa, ON
09.2017 - 08.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Administrative Assistant - Administrative Assistant
Bow Valley College
Calgary, AB06.2019
Human Resource Management - Human Resource Management
Algonquin College
Ottawa, ON06.2018
Skills
- CCTV Monitoring
- Background Investigations
- Patrolling
- Physical Stamina
- Reliability
- First Aid Certified
Certification
- Class 4 Driver License
- Security Guard License
- CPR/AED
- First-Aid
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Security Guard
Live secure Protection
08.2021 - Current
Security Guard
Airport Traveller Inns & Suites
08.2019 - 08.2021
Front Desk Agent
Holidays Inn
08.2018 - 04.2019
Customer Service Representative
Walmart
09.2017 - 08.2018
Administrative Assistant - Administrative Assistant
Bow Valley College
Human Resource Management - Human Resource Management
Algonquin College