SAHIL KHANNA
Kamloops
Summary
As an experienced Travel Sales Consultant with a career spanning over four years in the tourism industry. I have worked with various organizations such as The Crazy Partner, Travel Triangle Holidays, Conduent Business Services India, and Arora Tour and Travel. My expertise lies in booking accommodations, flights, and arranging transportation for clients while suggesting the most suitable travel options to meet their needs. I’m skilled in B2B sales, coordinating with suppliers, and ensuring customer satisfaction. I also have experience as a Benefits Associate, where I was responsible for processing cases, analyzing loan documents, and providing training to new hires. I possess excellent communication and people management skills with the ability to mentor and motivate team members.
Overview
7
7
years of professional experience
Work History
TRAVEL CONSULTANT
The Crazy Partner
09.2020 - 01.2023
- Book hotel accommodation, flight tickets and arrange transportation
- Selling Holiday Packages for international and domestic clients
- Answer client questions about travel destinations and accommodations
- Suggest suitable travel options to best fit client needs and requirements
- Coordination with suppliers and dealers through telephones and emails.
SALES AND OPERATIONS EXECUTIVE
Travel Triangle Holidays
06.2019 - 06.2020
- Handled B2B sales for Maldives and Mauritius tour packages
- Interact with agents by phone, e-mails and online chat regarding various queries Helped in designing the tour packages and share the best quotation as per the requirements of travelers
- Handled B2B sales for tour packages with the agents across India
- Coordinating with the suppliers to get the best rates for tour packages
- Coordinating with operations and payment team
- Ensuring quality of customer experience & handling trip related responsibilities
BENEFITS ASSOCIATE
Conduent Business Services
01.2018 - 06.2019
- Worked on KLG tools
- Analyzing the documents related to loan, hardships, FD and rollovers
- Handling emails coming from onshore
- Audit the work of colleagues
- Processing the cases
- Provide training to new hires over tools
SALES SUPPORT EXECUTIVE
Arora Tour and Travel
08.2015 - 02.2017
- Booking Tickets for Employees
- Guiding Journey Plans
- Keeping them updated with whether forecast
- Arranging their accommodation and food as per requirement
- Doing all end to end activity related with any kind of tour
Education
Master's - Tourism Management: Tourism Management
Guru Nanak Dev University
05.2015
Bachelor of Arts - Tourism
Guru Nanak Dev University
05.2013
Post Baccalaureate Diploma - innovation and entrepreneurship, Tourism
Thompson Rivers University
Skills
- Hotel Reservations
- Retail Sales
- Client Amenities
- Travel Agency Accounting
- Loyalty Programs
- Client Records
- Microsoft Office
- Travel Knowledge
- Destination Research
- Flight Arrangement
- Industry Networking
- International and Domestic Travel
- Payment Settlement
- Client Networking
- Marketing
- Cost Calculation
- Customer Inquiry and Response
- Customer Advising
- Interpersonal Communications
- Client Retention Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
TRAVEL CONSULTANT
The Crazy Partner
09.2020 - 01.2023
SALES AND OPERATIONS EXECUTIVE
Travel Triangle Holidays
06.2019 - 06.2020
BENEFITS ASSOCIATE
Conduent Business Services
01.2018 - 06.2019
SALES SUPPORT EXECUTIVE
Arora Tour and Travel
08.2015 - 02.2017
Master's - Tourism Management: Tourism Management
Guru Nanak Dev University
Bachelor of Arts - Tourism
Guru Nanak Dev University
Post Baccalaureate Diploma - innovation and entrepreneurship, Tourism
Thompson Rivers University
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