Maria I Rodriguez
Palmdale
Summary
Experienced with managing comprehensive travel itineraries and logistics for corporate clients. Utilizes keen problem-solving abilities to ensure seamless travel experiences. Knowledge of industry best practices and client satisfaction strategies.
Corporate travel professional with comprehensive experience in managing travel arrangements for business clients. Strong focus on team collaboration and delivering results. Skilled in itinerary planning, client communication, and problem-solving. Reliable and adaptable to changing needs, ensuring seamless travel experiences and client satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Corporate Travel Consultant
Brickell Travel Management Corporate & Leisure Travel
Miami, FL
03.2025 - Current
- Developed customized travel itineraries to meet client needs and preferences.
- Managed corporate travel bookings using advanced booking systems SABRE and tools.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Booked tickets for air, rail, and ground transportation.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Dealt with payment processing services for bookings and refunds for clientele.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Corporate Travel Consultant
Omega World Travel
04.2024 - 02.2025
- Handling overflow Corporate calls and emails in a timely manner. Coordinating domestic and international travel, including booking airfare, hotel and car rentals with in the US, and international market through GDS system SABRE
- VIP travel calls and email requests including car service, train and hotel as well as any urgent voluntary or disruptive changes.
- Handle all sensitive information with professionalism and discreteness.
- Issuing tickets through the automated system or manually, Phase IV mask, processing refunds, exchanges, name corrections, even exchanges with waiver due to schedule changes.
- Reviewing contracts as per each account with corporate rates, making sure travel is within company policy.
- Working on daily queues for schedule changes or cancelled flights.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
- Specialized in booking flights, car,hotels, rail and car service for client's employees traveling to conferences and meetings.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Specialized in booking flights and hotels for client's employees traveling to conferences and meetings.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Corporate Travel Consultant
American Express Global Business Travel-Remote
New York, NY
02.2022 - 04.2024
- Handling overflow Corporate calls in a timely manner. Coordinating domestic and international travel, including booking airfare, hotel and car rentals with in the US, and international market through GDS system SABRE
- Handle all sensitive information with professionalism and discreteness.
- Issuing tickets through the automated system or manually, Phase IV mask, processing refunds, exchanges, name corrections, even exchanges with waiver due to schedule changes.
- Reviewing contracts as per each account with corporate rates, making sure travel is within company policy.
- Working on daily queues for schedule changes or cancelled flights.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of fare rules and procedures.
- Booked transportation and coordinated schedules for conferences and meetings.
- Specialized in booking flights and hotels for client's employees traveling to conferences and meetings.
- Booked tickets for air, rail, and ground transportation.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Corporate Travel Agent
Travelink American Express Global Business Travel-Remote
09.2019 - 03.2020
- Handling emails, inbound and outbound calls for corporate travel customers booking flights, hotel and car rentals.
- Also making sure queues were worked on and responding to emails accordingly. Issuing tickets manually, Phase IV mask when issuing tickets with waiver, refunds and exchanges.
Corporate Travel Agent
Princess Cruises
Santa Clarita, CA
12.2018 - 09.2019
- Working Corporate and Crew Travel, handling emails, inbound calls, queues, ticketing, phase IV refunds, and schedule changes.
Corporate and Entertainment Agent
Bruvion Travel
West Hollywood, California
05.2014 - 10.2018
- Working in the touring department, Leisure, Corporate, Entertainment and Crew Travel.
- Ticketing agent, working on queues, emails and schedule Changes.
- Handling, corporate travel as well as issuing commissionable and non-commissionable ticketing, Phase IV, booking hotel and Ground transportation, airport assistance, passport, visas and Helping our clients with any other special needs.
Customer Service Agent and Voyage Coordinator
VIKING RIVER CRUISES
Woodland Hills, California
02.2007 - 05.2014
- Voyage Coordinator handling accurate ticketing of all contract types including Phase IV pricing and Special Commission pricing. Refund and Exchanges necessary to fulfill passenger travel itinerary requirements.
- Handling with airline contracts and airline routings, ticketing both private and published fare. Manage ship manifests and ensure all passengers are correctly booked within budget, ensuring that all additional air charges are accurate and correctly reflected on all invoices.
- Service overflow calls into the Air Department and help passengers with their needs.
Customer Service Agent and Reservations Sales Agent
City Escapes Holidays
Los Angeles, California
02.2003 - 11.2005
- Assist passengers with their travel needs, with travel documents, hotel and special events reservations (such as Daytona 500, theater shows, Kentucky Derby etc. Large group hotel accommodations for passengers.) General Office work.
Customer Service Agent
AERO CALIFORNIA AIRLINES
El Segundo, California
12.1999 - 01.2003
- Reservations Agent Assist passengers with their travel needs, process travel documents also work on Refunds telemarketing and sales.
Education
Diploma - Transportation Management
ACADEMY PACIFIC TRAVEL COLLEGE
Hollywood, California12.1999
Diploma - General Education
FAIRFAX HIGH SCHOOL
Los Angeles, California06.1998
Skills
- Customer Service, Corporate Travel, VIP Travel,Multitasking, Ticketing, Phase IV, ticket exchanges, SABRE CRC
- Bilingual-Fluent English/Spanish, Type 45 WPM
- Corporate travel policies expertise
- Client relationship building
- Hotel accommodations
- Itineraries
- High volume environments
- Executive travel
- Global destinations
- Special needs travelers
- Air travel coordination
- Hotel reservations
- Multitasking
- Decision-making
- International and domestic travel
Certification
TICO Certified
LANGUAGES
English and Spanish
Timeline
Corporate Travel Consultant
Brickell Travel Management Corporate & Leisure Travel
03.2025 - Current
Corporate Travel Consultant
Omega World Travel
04.2024 - 02.2025
Corporate Travel Consultant
American Express Global Business Travel-Remote
02.2022 - 04.2024
Corporate Travel Agent
Travelink American Express Global Business Travel-Remote
09.2019 - 03.2020
Corporate Travel Agent
Princess Cruises
12.2018 - 09.2019
Corporate and Entertainment Agent
Bruvion Travel
05.2014 - 10.2018
Customer Service Agent and Voyage Coordinator
VIKING RIVER CRUISES
02.2007 - 05.2014
Customer Service Agent and Reservations Sales Agent
City Escapes Holidays
02.2003 - 11.2005
Customer Service Agent
AERO CALIFORNIA AIRLINES
12.1999 - 01.2003
Diploma - General Education
FAIRFAX HIGH SCHOOL
Diploma - Transportation Management
ACADEMY PACIFIC TRAVEL COLLEGE