Dynamic Customer Service Representative with a proven track record at G.hjukstrom Ltd and Gateway Casinos. Excelled in enhancing customer satisfaction and resolving complex issues, demonstrating exceptional problem-solving and critical thinking skills. Proficient in Microsoft Excel and adept at money handling, consistently improving online sales and customer engagement through informed product knowledge and efficient complaint handling.
Hi, I’m
Sahil Kapoor
Abbotsford,BC
Summary
Overview
5
years of professional experience
Work History
G.hjukstrom Ltd
Customer Service Representative
07.2022 - Current
Job overview
- Cross-trained and provided backup support
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed Online orders and kept track of online sales .
- Assisted with day to day warehouse operations
Gateway Casinos
Customer Service Representative
04.2020 - 06.2022
Job overview
- Handling cash
- Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns
- Provide information on current and upcoming events and promotions
- Explain and enroll customers in the rewards loyalty program
- Assist in implementing on-site events, promotions and entertainment initiatives
Education
Canadore College of Applied Arts And TechnologyNorth Bay, None
Bachelor of Business Administration from MARKETING AND FINANCE
05-2018
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Microsoft Outlook
- Product Knowledge
- Order Processing
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
G.hjukstrom Ltd
07.2022 - Current
Customer Service Representative
Gateway Casinos
04.2020 - 06.2022
Canadore College of Applied Arts And Technology
Bachelor of Business Administration from MARKETING AND FINANCE
Similar Profiles
Nathan Poon (Nat)Nathan Poon (Nat)
Guest Experience Associate at Habyt (Hong Kong)Guest Experience Associate at Habyt (Hong Kong)
Pamela FranklinPamela Franklin
ELL Teacher (K - 5) at School District 34 AbbotsfordELL Teacher (K - 5) at School District 34 Abbotsford
Moyra CameronMoyra Cameron
Bus Driver (Volunteer) at Langley Hospice SocietyBus Driver (Volunteer) at Langley Hospice Society
Chetan GargChetan Garg
Mortgage Broker at Mortgage ArchitectsMortgage Broker at Mortgage Architects
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go