Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sahil Kalra

Brampton,ON

Summary

Dynamic and versatile professional with experience in customer service, food preparation, and business development. Adept at managing both front-end and back-end operations, including handling cash transactions, preparing food, and ensuring exceptional customer experiences. Proven expertise in driving business growth, managing sales operations, and optimizing purchasing processes within the signage import and sales industry. Skilled in building strong client relationships, leading cross-functional teams, and streamlining operations to boost efficiency and profitability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Associate

Amazon
10.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.

Cashier

Maple Lodge Farms
03.2023 - 09.2023
  • Deliver exceptional customer service by greeting customers warmly, addressing inquiries.
  • Accurately process orders and payments, handling cash and mobile transactions while ensuring efficiency and customer satisfaction.
  • Maintain a clean and welcoming front-end area, ensuring compliance with hygiene and food safety standards.
  • Monitor stock levels in front-end areas and inform the stock team when items need replenishment.
  • Maintain a clean and organized cashier area, following health and safety protocols in a food environment.
  • Assist with labeling, pricing, and light packaging of chicken products during busy periods.

Cashier and Cook

Pizza Pizza
05.2022 - 12.2022
  • Provided friendly and prompt service, answering questions about the menu and addressing customer inquiries.
  • Managed cash register duties, including handling cash, credit card transactions, and reconciling cash drawers at the end of shifts.
  • Assisted in resolving customer complaints, ensuring a positive resolution to enhance the dining experience.
  • Ensured food safety and hygiene standards by maintaining clean and sanitized kitchen and cooking areas.
  • Assisted in inventory management, restocking ingredients and supplies as needed.
  • Worked alongside kitchen and front-end staff to ensure smooth service during peak hours.

Business Development Manager

Maruti Flex Traders LLP
05.2019 - 02.2022
  • Developed and executed strategic sales plans that consistently increased revenue and expanded market share.
  • Identified and capitalized on new business opportunities, establishing strong relationships with key clients, securing long-term contracts, and increasing sales volume.
  • Managed client accounts with a focus on customer satisfaction and retention.
  • Coordinated supply chain and logistics efforts, ensuring timely delivery of products and minimizing delays, while maintaining high standards of product quality.
  • Strengthened supplier relationships to ensure continuous supply and reduced potential for disruptions, implementing alternative sourcing strategies when needed.
  • Provided leadership and direction to a cross-functional team, fostering collaboration and improving team productivity across sales, operations, and procurement departments.
  • Conducted market research and competitive analysis to introduce new product lines, capitalizing on industry trends and customer demands.
  • Tracked and analyzed performance metrics, using data-driven insights to enhance operational workflows and achieve KPIs.
  • Delivered training and mentorship to team members, promoting skill development and improving overall team efficiency and performance.

Education

MBA - International Business Management

Chandigarh University
Mohali,Punjab,India
08.2018

Bachelor of Commerce - Economics

SD (PG) College
Sri Ganganagar, RAJ, India
08.2015

Skills

  • Time management skills
  • Customer Service
  • Documentation And Reporting
  • Customer Relations
  • Computer Proficiency
  • Complaint resolution
  • Administrative Support
  • Customer Relationship Management (CRM)

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

Hands-on experience from the prestigious Gandhi Fellowship. Developed strong leadership, project management, and problem-solving skills through intensive work on grassroots education and social impact initiatives. Proven ability to lead teams, collaborate with diverse stakeholders, and implement strategic solutions to complex challenges. Committed to driving change and fostering growth in dynamic environments.

Timeline

Delivery Associate

Amazon
10.2023 - Current

Cashier

Maple Lodge Farms
03.2023 - 09.2023

Cashier and Cook

Pizza Pizza
05.2022 - 12.2022

Business Development Manager

Maruti Flex Traders LLP
05.2019 - 02.2022

MBA - International Business Management

Chandigarh University

Bachelor of Commerce - Economics

SD (PG) College

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Sahil Kalra