Sahil Garud
Brantford,ON
Summary
Results-driven professional specializing in customer service and operational excellence. Demonstrated success in streamlining processes and improving team collaboration. Expertise in ensuring product safety compliance and managing inventory effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Popeyes Louisiana Kitchen
Brantford, Ontario
11.2023 - Current
- With my exceptional customer service skills, I was able to engage customers to understand their requirements.
- I developed schedules to optimize labor resources and meet customer demand. With my labor management skills, I was able to reduce the labor cost by 2 percent.
- I had extensive product information that allowed me to present and answer all the necessary customer questions.
- I upheld restaurant standards for food and beverage quality by streamlining the operations and training the employees efficiently.
Asset Protection Associate
Loblaws Companies LTD
Brantford, Ontario
07.2023 - 04.2024
- I monitored store premises for suspicious activity and potential theft incidents.(My experience as an asset protection would be a great leverage for a Jewelry Store)
- I collaborated with team members to develop and implement loss prevention strategies.
- I assisted in preparing detailed reports on security incidents for management review.
- With my expertise in the customer service domain, I was able to handle customer requests with ease.
- I had extensive knowledge of the process, which allowed me to better assist and address customers' requirements.
Customer Service Representative
LionGuard Security
Toronto, Ontario
04.2022 - 07.2023
- I maintained accurate records of customer interactions in the database.
- I collaborated with team members to improve customer service processes.
- I handled complaints by providing timely solutions and empathetic support.
- I robustly provided information about the products and services that we offered.
- With my exceptional sales skills, I was able to upsell 23 percent across all the platforms to meet and exceed the team goals.
Education
GED -
Conestoga College Institute of Technology And Advanced Learning
Kitchener12-2020
Skills
- Labor management
- Product safety compliance
- Inventory oversight
- Staff training and development
- Loss prevention
- Customer relationship management
- Sales
Accomplishments
- I have received a Customer Excellence Award at Popeye's Louisiana Kitchen for 2 consecutive financial terms.
Certification
- WHMIS
- First Aid & CPR
- Security License
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Affiliations
- I love fitness as a hobby, could be leverage for this specific role.
References
References available upon request.
Timeline
Restaurant General Manager
Popeyes Louisiana Kitchen
11.2023 - Current
Asset Protection Associate
Loblaws Companies LTD
07.2023 - 04.2024
Customer Service Representative
LionGuard Security
04.2022 - 07.2023
GED -
Conestoga College Institute of Technology And Advanced Learning
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