Randy Ambubuyog
Drayton Valley
Summary
Dynamic Restaurant General Manager with proven success at Hiflyer Food Canada Inc., excelling in operations management and cost control. Enhanced guest experience through effective team leadership and talent development, achieving a significant reduction in employee turnover. Skilled in inventory management and fostering a customer-oriented environment, ensuring compliance with health standards.
Overview
11
11
years of professional experience
Work History
Restaurant General Manager
Hiflyer Food Canada Inc.
02.2014 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Pre-shift walk-through
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Health code compliance
- Talent development
- Guest relations
- Facility maintenance
- Employee retention
- Restaurant promotion
- Order management
- Budget planning
- Purchasing
- Food preparation
- Business management
- Sanitation standards
- Service standards
- Guest experience oversight
- Team management
- Inventory control and record keeping
- Staff management
- Supervisory skills
- Customer-oriented
- Shift management
- Employee schedule management
- Labor and food cost control
- Restaurant operations management
- Purchasing and cost control
- Team leadership
- Money handling
- Training and onboarding
- Employee performance evaluations
- Front of house management
- Back of house management
Timeline
Restaurant General Manager
Hiflyer Food Canada Inc.
02.2014 - Current
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