Sahel Ozlati
Summary
Motivated and ambitious student with a solid academic foundation and a passion for continuous learning. Demonstrates strong problem-solving, communication, and teamwork skills. Experienced in meeting deadlines, and maintaining high-quality standards. Proficient in various Microsoft applications and adaptable to new technologies. Eager to apply academic knowledge and internship experience to contribute to a dynamic organization and grow professionally.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Leila Kashani Boutique
Toronto, ON
09.2023 - 05.2024
- Balanced cash drawers accurately at the end of each shift.
- Resolved customer issues promptly, fostering positive relationships between the store and its customers
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Reception Office Assistant
Empire IPS Security Services
Toronto, ON
01.2022 - 04.2022
- Worked with call management team to effectively schedule and host corporate meetings
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Sales Representative
Saatchi Gold Gallery
01.2021 - 08.2021
- Dedicated Sales Professional in the luxury gold and jewelry industry
- Proficient in the precise customer sizing and personalized services
- Leader in Sales Team with job of meeting sales goals and delegating tasks
Education
Bachelor of Arts - Business Economics
York University
02.2025
Certification
- CSC, Canadian Securities Course , in progress
- REMIC , Mortgage Agent Level 1, in progress
Soft Skills
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers' needs
- Superior attention to details and comfort revising
- Excellent verbal and written communication
- Strong organizational skills
- Demonstrate an eagerness to learn and determination to succeed
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Timeline
Customer Experience Associate
Leila Kashani Boutique
09.2023 - 05.2024
Reception Office Assistant
Empire IPS Security Services
01.2022 - 04.2022
Sales Representative
Saatchi Gold Gallery
01.2021 - 08.2021
Bachelor of Arts - Business Economics
York University