Sahel Ozlati
Toronto,ON
Summary
Proven ability to provide excellent customer service and resolve customer complaints in a timely manner . possesses strong problem-solving skills and the ability to multitask in a fast -paced environment .Aiming to leverage my abilities to successfully fill the sales associate role on your team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Leila Kashani Boutique
Toronto, ON
2023.09 - 2024.05
- Balanced cash drawers accurately at the end of each shift.
- Resolved customer issues promptly, fostering positive relationships between the store and its customers
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Reception Office Assistant
Empire IPS Security Services
Toronto, ON
2022.10 - 2023.04
- Worked with call management team to effectively schedule and host corporate meetings
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
Sales Representative
Saatchi Gold Gallery
Tehran , Iran
2021.01 - 2021.08
- Dedicated Sales Professional in the luxury gold and jewelry industry
- Proficient in the precise customer sizing and personalized services
- Leader in Sales Team with job of meeting sales goals and delegating tasks
Education
Bachelor of Arts - Business Economics
York University
Toronto, ON02.2025
Skills
- Teamwork and Collaboration
- Problem-Solving
- multitasking Abilities
- calm under pressure
- build strong customer relationships and deliver excellent customer service
- Time management
- Strong organizational skills
Certification
- IMS100; Emergency management ontario
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Timeline
Customer Experience Associate
Leila Kashani Boutique
2023.09 - 2024.05
Reception Office Assistant
Empire IPS Security Services
2022.10 - 2023.04
Sales Representative
Saatchi Gold Gallery
2021.01 - 2021.08
Bachelor of Arts - Business Economics
York University
- IMS100; Emergency management ontario
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