Christian Sandoval Sanchez
Vancouver,Canada
Summary
Professional in customer experience, skilled in enhancing client satisfaction and loyalty. Strong background in resolving issues, implementing feedback, and improving processes. Effective team collaborator, adaptable to changing needs, and driven to achieve results. Proficient in communication, problem-solving, and customer relationship management.
A customer service professional with focus on delivering high standards and achieving results. Known for effectively addressing customer concerns and contributing to improved service processes. Strong collaborator, adaptable to changing needs, and skilled in active listening and conflict resolution. Reliable and team-oriented.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Bank of Nova Scotia
10.2021 - 08.2024
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Asked customers questions to determine, verify and solve common problems.
- Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
Assistant Manager
Banana Leaf
08.2018 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Sales Associate
Old Navy
04.2018 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Marketing Certificate - Marketing Management
BCIT
Vancouver, BC06-2024
Diploma - Business Management
Selc Carrier College
Vancouver, BC03-2023
Diploma - Hospitality Administration And Management
Selc Carrier College
Vancouver, BC12-2020
Diploma - Customer Service
Greystone College
11-2018
Skills
- Trilingual: Spanish, English and Portuguese
- Teamwork
- Multitasking
- Problem-Solving
- Fast Learner
- Persistent
- Customer Service
- Understanding Customer Needs
- Customer Data Confidentiality
- Teamwork and Collaboration
- Calm and Professional Under Pressure
Timeline
Customer Experience Associate
Bank of Nova Scotia
10.2021 - 08.2024
Assistant Manager
Banana Leaf
08.2018 - 03.2022
Sales Associate
Old Navy
04.2018 - 06.2018
Marketing Certificate - Marketing Management
BCIT
Diploma - Business Management
Selc Carrier College
Diploma - Hospitality Administration And Management
Selc Carrier College
Diploma - Customer Service
Greystone College
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