SAHEJADBANU M PATHAN
Vancouver,BC
Summary
Experienced Business Development Executive with 7 years of success in driving sales growth, expanding market share, and fostering long-term customer relationships in the Power Tool Dealer and IT sectors. Recognized for increasing market penetration by 30% annually through innovative strategies and exceptional customer service. Proficient in analyzing customer needs, managing sales processes, and leveraging technical knowledge of plumbing, HVAC, and industrial products to deliver tailored solutions. Committed to exceeding sales targets while aligning with EMCO Corporation’s values of sustainability, collaboration, and excellence in customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Development Executive
Lucky Trading Co.
, India
03.2020 - 08.2023
- Provided detailed product knowledge to over 100 customers monthly, ensuring a 95% satisfaction rate and maintaining strong client relationships.
- Conducted promotional activities across all product lines, resulting in a 20% increase in product visibility through digital advertising campaigns.
- Negotiated and convinced 50+ dealers to adopt product-related services, contributing to a 15% rise in regional sales.
- Identified and entered 3 new market segments, successfully increasing revenue streams by 10% year-over-year.
- Resolved customer issues with a 98% first-contact resolution rate, ensuring seamless experiences and enhanced brand loyalty.
Business Development Executive
Dhyey Consulting Services Private Limited
12.2017 - 02.2020
- Generated a database of over 500 potential clients, leading to a 25% increase in lead conversion for ERP and CRM solutions.
- Customized sales scripts and strategies, increasing customer engagement and boosting revenue by 30% annually.
- Designed and implemented quarterly "Go To Market" (GTM) strategies, resulting in 20% market share growth across targeted industries.
- Facilitated 12+ quarterly business reviews and delivered actionable insights to improve product adoption and customer satisfaction.
- Addressed customer grievances effectively, achieving a 90% resolution rate within the first week of escalation.
Admin & Ticketing Executive
Travel Sphere
06.2014 - 11.2017
- Processed over 1,000 domestic air tickets and provided visa assistance for 300+ visitor visa applications, ensuring seamless travel experiences.
- Managed administrative tasks, including reconciling accounts valued at $500,000 annually, to ensure financial accuracy.
- Supported 200+ national and international hotel bookings annually, delivering customized travel solutions for diverse client needs.
- Achieved a 98% on-time booking accuracy rate, significantly improving customer satisfaction and repeat business.
Education
MBA -
University Canada West
Vancouver, None12-2024
BBA - Foreign Trade
Sardar Patel University
India04-2014
Skills
- Customer Relationship Management
- Market Analysis and Strategy Development
- Cross-functional collaboration
- Sales and Business Growth
- Technical Tools Proficiency
- Digital Marketing and Promotion
- Problem-solving and Risk Mitigation
Accomplishments
Gold Medalist - Sardar Patel University
I completed the BBA – FT (Bachelor of Business Administration – Foreign Trade) with an 8.38 CGPA out of 10 in 2014
Certification
Certification in Introduction to Sustainable Finance| UNCC
Certification Digital Marketing |Digital Marketing Institute
Certification in Financial Accounting | University Canada West
IATA CERTIFICATION (Diploma in Travel and Tourism with Amadeus)
IATA Training and Development Institute, Montreal
Certification in Tally Accounting | Nice Computer Education
Diploma in Computer Application | Nice Computer Education
Timeline
Business Development Executive
Lucky Trading Co.
03.2020 - 08.2023
Business Development Executive
Dhyey Consulting Services Private Limited
12.2017 - 02.2020
Admin & Ticketing Executive
Travel Sphere
06.2014 - 11.2017
MBA -
University Canada West
BBA - Foreign Trade
Sardar Patel University
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