
Business and Operation Strategy l Global growth and leadership
Accomplished operations and business professional with extensive experience in procurement strategies, project management and business growth. Expertise in implementing scalable processes and cost-reduction initiatives that enhance supplier performance, optimize resource allocation, margin management and profitability.
Increased client satisfaction scores by 15% through process improvements and personalized service strategies.
Enhanced customer retention rate by 35% by introducing tailored solutions for key business clients.
Reduced operational redundancies by leveraging ERP systems and improving workflow processes.
Oversaw an ERP system upgrade impacting 200 users across multiple departments.
Boosted process efficiency by 15%, resulting in savings annually.