Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Sahar Bahram

Calgary,Alberta

Summary

Dynamic and customer-focused Customer Service Agent with a proven track record of delivering exceptional experiences. Proficient in utilizing reservation/ticketing software to ensure seamless check-in processes. Known for fostering positive interactions with customers through courteous and efficient service. Experienced in managing baggage and ensuring smooth departures. Seeking to utilize my skills and embrace diverse shift opportunities at Envoy for professional development and long-term career growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Assistant

Inditex Company
Calgary, AB
02.2022 - Current
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Analyzed customer feedback data to identify areas of improvement within the store's services.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Assisted customers with returns, exchanges and refunds.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Travel Agent

Remote
Toronto, ON
06.2018 - 02.2022
  • Provide personalized assistance to customers by assessing their travel needs and preferences.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Suggested additional services such as car rentals or activities that would enhance a customer's trip.
  • Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
  • Handled travel arrangements for groups, couples, executives and special needs clients.

Travel Agent

Borna Gasht Air Travel Services Agency
Esfahan, Iran
09.2015 - 05.2018
  • Utilize expertise in airline ticketing platforms and Amadeus reservation system to manage sales and bookings for leading airlines such as Emirates, Qatar Airways, Lufthansa, and Turkish Airlines.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
  • Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
  • Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.

Education

College Degree in Flight Services -

Seneca College
05.2022

Skills

  • Physically capable and resilient, adept at managing bags up to 75 pounds for smooth and efficient departures
  • Recent graduate specializing in Flight Services and Cabin Crew Management, bringing specialized industry knowledge and a dedication to excellence
  • Confident and diligent in navigating pre-employment screenings, prioritizing safety and regulatory compliance
  • Legally authorized to work in Canada and eligible for US training, demonstrating adaptability and a commitment to ongoing professional development
  • Proficient in utilizing Amadeus reservation/ticketing software to enhance the travel experience for clients
  • Fluent in both English and Persian, enabling effective communication with a diverse clientele
  • Available for flexible shifts, including irregular and/or extended hours, weekends, and holidays, showcasing dedication to accommodating customer needs
  • Highly computer proficient, with demonstrated expertise in Microsoft Office and a proven ability to quickly adapt to and master new software programs

Certification

  • Amadeus Reservation – 2021
  • General Arts, English for Academic Purposes, Seneca college – 2021
  • Air fare & Domestic Electronic Ticketing, Iran Air - 2016
  • IATA accredited travel agent – 2016
  • Advanced Passenger Fare & Ticketing, Iran Air -2016
  • Gabriel Reservation System, Iran Air - 2013
  • Intermediate Passenger Fare & Ticketing, Iran Air - 2012
  • Basic Passenger Fare & Ticketing, Iran Air - 2009

References

References available upon request.

Timeline

Sales Assistant

Inditex Company
02.2022 - Current

Travel Agent

Remote
06.2018 - 02.2022

Travel Agent

Borna Gasht Air Travel Services Agency
09.2015 - 05.2018

College Degree in Flight Services -

Seneca College

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Sahar Bahram