Sagrika Abrol
Delta,BC
Summary
Dynamic professional with a proven track record at Park West Professional Services, excelling in customer service and problem-solving. Expert in utilizing Microsoft Office Suite to enhance client relations and operational efficiency. Demonstrated ability to resolve conflicts with empathy, boosting customer loyalty. Skilled in critical thinking and complaint handling, contributing to a significant improvement in team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Park West Professional Services
Vancouver, BC
01.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Accounts Payable Clerk
HUB International Insurance Services
Chilliwack, BC
11.2021 - 10.2022
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
Financial Services Representative
JW Research Ltd
Burnaby
01.2016 - 10.2022
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Receptionist
Coast2coast Business Pages
Surrey
10.2018 - 10.2021
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated.
Education
Diploma - Accounting
Kwantlen Polytechnic University
Surrey, BC08.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Client Relations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Microsoft Office Suite
- Multi-line phone talent
Languages
English
Full Professional
Timeline
Customer Service Representative
Park West Professional Services
01.2024 - Current
Accounts Payable Clerk
HUB International Insurance Services
11.2021 - 10.2022
Receptionist
Coast2coast Business Pages
10.2018 - 10.2021
Financial Services Representative
JW Research Ltd
01.2016 - 10.2022
Diploma - Accounting
Kwantlen Polytechnic University