Sage Smithson
Ventura
Summary
Dynamic customer service professional with a proven track record at Michaels Arts and Crafts, consistently surpassing credit card application goals, and recognized as Employee of the Month twice. Skilled in problem-solving and event coordination, I excel in delivering tailored solutions and fostering strong relationships. My technical proficiency and empathy drive exceptional customer satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Micheals Arts And Crafts
Ventura
04.2024 - Current
- Consistently exceeded daily credit card application goals.
- Facilitated product selection, ordering, billing, returns, exchanges, and technical support for customers.
- Resolved issues with challenging customers while maintaining professionalism.
- Engaged customers to identify needs and deliver tailored solutions.
- Cultivated strong customer relationships through personalized assistance.
- Mentored junior team members to improve performance and collaboration.
- Asked probing questions to accurately assess service needs and input data into electronic systems.
- Delivered exceptional customer service to ensure high levels of satisfaction.
Wedding Caterer
Newhall Mansion
Piru
01.2022 - Current
- Facilitated setup and breakdown of tables and chairs for various events.
- Monitored assigned areas to assess customer needs, prioritizing tasks during peak hours.
- Coordinated with waitstaff and bartenders to align timing and expectations for catered events.
- Created detailed timelines for food preparation, delivery, and setup based on event size.
- Served meals and beverages to guests by transporting from kitchen and bar areas.
- Delivered exceptional customer service to enhance client satisfaction with all event aspects.
Education
High School Diploma -
Buena Highschool
Ventura, CA06-2025
Skills
- Customer service
- Problem solving
- Data entry
- Time management
- Team collaboration
- Event coordination
- Technical proficiency
- Multitasking
- Empathy and patience
References
References available upon request.
Timeline
Customer Service Representative
Micheals Arts And Crafts
04.2024 - Current
Wedding Caterer
Newhall Mansion
01.2022 - Current
High School Diploma -
Buena Highschool
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