Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
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Sage Kaur

Ottawa,ON

Summary

Tech-savvy professional with a Bachelor's degree in Computer Science from Trent University and over two years of experience at RBC as a Salesforce and Insurance Advisor. Adept at leveraging strong client-facing skills, technical acumen, and sales experience to deliver effective solutions. Proven track record in coaching colleagues to achieve their goals and fostering a collaborative team environment. Seeking to transition into an entry-level Application Developer role at IBM, where I can contribute to the development and maintenance of cutting-edge applications while continuing to support and uplift my team.

Overview

2
2
years of professional experience

Work History

Coach and Mentor

Royal Bank of Canada
Ottawa, Ontario
11.2023 - Current
  • Coached colleagues to achieve their personal and professional goals, focusing on skill development, process optimization, and customer service excellence.
  • Played a key role as a team player, fostering a supportive and inclusive work environment that encouraged open communication and shared success.
  • Developed and facilitated training sessions on Salesforce usage, insurance products, and effective client communication strategies.
  • Provided ongoing feedback and mentorship, resulting in improved team performance and a 15% increase in productivity.
  • Actively collaborated with team members to troubleshoot challenges and find creative solutions, enhancing overall team effectiveness.

Insurance Underwriter

Royal Bank of Canada
Ottawa, Ontario
11.2022 - Current
  • Delivered personalized insurance advice and solutions to clients, ensuring high satisfaction levels by effectively addressing their needs.
  • Utilized Salesforce CRM to manage client relationships, track interactions, and streamline business processes, enhancing overall operational efficiency.
  • Analyzed customer data to identify trends, optimize service offerings, and increase client retention through tailored solutions.
  • Collaborated with cross-functional teams to customize Salesforce features, improving system usability and client service delivery.
  • Provided training and support to colleagues on Salesforce best practices, fostering a collaborative and knowledgeable team environment.
  • Consistently exceeded sales targets by applying strong communication skills and in-depth product knowledge.

Education

Bachelor of Science - Computer Science

Trent University
Peterborough, ON
08-2022

Skills

Technical Skills

  • Salesforce: Customization, Administration, Reporting
  • Programming Languages: Python, Java, SQL
  • Software Development: Understanding of development and test environments, basic coding, and troubleshooting
  • Client Relationship Management: Salesforce CRM, Customer Service
  • Microsoft Office Suite: Excel, PowerPoint, Word
  • Version Control: Git, GitHub

Key Soft Skills

  • Excellent Communication and Interpersonal Skills
  • Analytical and Creative Problem Solving
  • Client-Centric Approach
  • Adaptability and Flexibility
  • Team Collaboration and Leadership
  • Attention to Detail

Languages

English
Native/ Bilingual
French
Elementary
Hindi
Native/ Bilingual

Websites

Timeline

Coach and Mentor

Royal Bank of Canada
11.2023 - Current

Insurance Underwriter

Royal Bank of Canada
11.2022 - Current

Bachelor of Science - Computer Science

Trent University

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Sage Kaur